Rithum incident

eBay Product and Order Issues

Minor Resolved View vendor source →

Rithum experienced a minor incident on April 26, 2026 affecting Brands - Product Management (Brands - Product Management) and Brands - Orders Management (Brands - Orders Management), lasting 7h 7m. The incident has been resolved; the full update timeline is below.

Started
Apr 26, 2026, 11:37 PM UTC
Resolved
Apr 27, 2026, 06:45 AM UTC
Duration
7h 7m
Detected by Pingoru
Apr 26, 2026, 11:37 PM UTC

Affected components

Brands - Product Management (Brands - Product Management)Brands - Orders Management (Brands - Orders Management)

Update timeline

  1. investigating Apr 26, 2026, 11:37 PM UTC

    Our Engineering team is currently investigating delays for eBay affecting product data and order updates. We have contacted eBay and are awaiting additional information. An update will be posted as soon as additional information becomes available.

  2. investigating Apr 27, 2026, 02:02 AM UTC

    The issue remains active. We're in contact with eBay and will share updates here as more information becomes available.

  3. resolved Apr 27, 2026, 06:45 AM UTC

    This issue has been resolved. At this time, all product and order updates are processing normally. There is no action required on the part of Rithum clients.