RG System incident

Performance issues on the Dashboard

Resolved after 3 hours 3 minutes, affecting API Cluster and Dashboard Cluster and 1 more, on November 3, 2026.

monitoring Nov 03, 2026, 04:14 PM UTC

Our cloud provider has taken the necessary actions and our services have been restored. We are remaining on high alert and continuing to monitor the situation closely.

Started
Nov 03, 2026, 04:01 PM UTC
Resolved
Nov 03, 2026, 07:04 PM UTC
Duration
3h 3m
Detected by Pingoru
Nov 03, 2026, 04:01 PM UTC

Affected components

API ClusterDashboard ClusterAssist by RG SystemAgents Listeners Cluster (Lisa)

Update timeline

  1. identified Nov 03, 2026, 04:01 PM UTC

    Due to an incident at our cloud provider, we are experiencing disruptions and some impact on our services. We are in contact with them to follow the incident closely and will provide an update as soon as possible.

  2. identified Nov 03, 2026, 04:01 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Nov 03, 2026, 04:14 PM UTC

    Our cloud provider has taken the necessary actions and our services have been restored. We are remaining on high alert and continuing to monitor the situation closely.

  4. resolved Nov 03, 2026, 07:04 PM UTC

    This incident has been resolved.

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