Is Returnflows down?
Last checked 1m agoActive incident: SmartPack, Bug regarding cancelled/edited exchanges
Returnflows is reporting a partial outage right now (last checked 1m ago). Some components are affected; others remain operational.
Real-time Returnflows status, recent outages, and incident history — pulled directly from Returnflows's official status page at https://status.returnflows.com every 5 minutes. Pingoru tracks 22 Returnflows services and has captured 19 incidents in the last 90 days (99.27% uptime). Get email, Slack, Discord, or webhook alerts the moment Returnflows reports a new incident — free for 5 monitors, no credit card.
Active incident 1
- SmartPack
Timeline · 1 update
- identified · May 28, 2026, 09:50 AM UTC
Status: Identified SmartPack’s integration with Shopify currently has a bug in production affecting exchanges in the following scenarios: • Exchanges that are edited where the return contains an exchange both before and after edit • Exchanges that are cancelled and then recreated As a result, the exchange product(s) may incorrectly be marked as shipped and fulfilled in SmartPack, even though the items were never picked or packed. As a temporary workaround, we recommend adding the exchange product(s) directly to the order in SmartPack once the exchange is ready for shipment Affected components SmartPack (Degraded performance)
Latest: Status: Identified SmartPack’s integration with Shopify currently has a bug in production affecting exchanges in the following scenarios: • Exchanges that are edited where the retu…
-
Recent outages & incidents
Past 90 days- Shopify
Timeline · 4 updates
- investigating · Jun 03, 2026, 01:26 PM UTC
Status: Investigating We're experiencing issues with the Shopify API and have placed all flows under maintenance mode. We are awaiting updates from Shopify and will continue to monitor the situation. Affected components Shopify (Degraded performance)
- identified · Jun 03, 2026, 01:35 PM UTC
Status: Identified Shopify has announced that they are experiencing issues. We are awaiting further updates. Affected components Shopify (Full outage)
- monitoring · Jun 03, 2026, 02:56 PM UTC
Status: Monitoring We're seeing our Shopify events recovering and are opening up for the all flows again. We'll monitor the situation close in the next hour. Affected components Shopify (Operational)
- resolved · Jun 03, 2026, 07:56 PM UTC
Status: Resolved Following a couple of hours of stable performance, we are closing this incident. Affected components Shopify (Operational)
Latest: Status: Resolved Following a couple of hours of stable performance, we are closing this incident. Affected components Shopify (Operational)
-
- PostNord Danmark
Timeline · 2 updates
- investigating · May 29, 2026, 11:08 AM UTC
Status: Investigating We are currently experiencing elevated error rates in generation of PostNord Labels. We are monitoring the issue and awaiting response from PostNord. Affected components PostNord Danmark (Full outage)
- resolved · May 30, 2026, 04:22 PM UTC
Status: Resolved PostNord was fully stabilized at 16:26, at which point all labels had been successfully regenerated and sent to customers. All label attempts following 16:26 showed normal error rates, with no further signs of the issue remaining. Affected components PostNord Danmark (Operational)
Latest: Status: Resolved PostNord was fully stabilized at 16:26, at which point all labels had been successfully regenerated and sent to customers. All label attempts following 16:26 showe…
-
- GLS
Timeline · 3 updates
- investigating · May 24, 2026, 09:26 PM UTC
Status: Investigating We are currently experiencing elevated error rates in generation of GLS Labels. We have informed GLS and we're actively investigating and monitoring the issue. We will provide updates as soon as more information becomes available. GLS labels er timing out, all tracking is still operational. Affected components GLS (Degraded performance)
- investigating · May 24, 2026, 09:30 PM UTC
Status: Investigating We are currently experiencing elevated error rates in generation of GLS Labels. We have informed GLS and we're actively investigating and monitoring the issue. We will provide updates as soon as more information becomes available. ISRS (International Shop Return Service) bookings are being processed successfully across all regions. The issue is degraded performance with shipment bookings in Denmark. Affected components GLS (Degraded performance)
- resolved · May 25, 2026, 05:41 AM UTC
Status: Resolved We're seeing label generation working with error rates as usually. The queue of failed generations during downtime have been reprocessed without any issues as well. This incident is hereby closed! Affected components GLS (Operational)
Latest: Status: Resolved We're seeing label generation working with error rates as usually. The queue of failed generations during downtime have been reprocessed without any issues as well…
-
- GLS
Timeline · 3 updates
- investigating · May 20, 2026, 09:35 AM UTC
Status: Investigating We are currently experiencing elevated error rates in generation of GLS Labels. We have informed GLS and we're actively investigating and monitoring the issue. We will provide updates as soon as more information becomes available. GLS has confirmed that its a issue with their Label Booking API. Affected components GLS (Partial outage)
- monitoring · May 20, 2026, 09:38 AM UTC
Status: Monitoring Most labels are already passing. We will continue to monitor, and any failed labels will be automatically retried - customers will be notified once their label is ready. Affected components GLS (Degraded performance)
- resolved · May 20, 2026, 09:41 AM UTC
Status: Resolved All labels have been retried and resent to customers. We are now seeing normal error rates on GLS. Affected components GLS (Operational)
Latest: Status: Resolved All labels have been retried and resent to customers. We are now seeing normal error rates on GLS. Affected components GLS (Operational)
-
- Shopify
Timeline · 2 updates
- identified · Apr 29, 2026, 01:17 PM UTC
Status: Identified Shopify has reported issues with access to the Shopify Admin and thereby the Returnflows Admin App. We're monitoring and awaiting news from Shopify. Affected components Shopify (Partial outage)
- resolved · Apr 29, 2026, 02:07 PM UTC
Status: Resolved Access to Shopify Admin is back up and running. Affected components Shopify (Operational)
Latest: Status: Resolved Access to Shopify Admin is back up and running. Affected components Shopify (Operational)
-
See the full Returnflows outage history
8 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Returnflows outage history →Or sign up free to get alerts when Returnflows breaks · 10 free monitors · No credit card
- Shopify is experiencing issues ResolvedStarted Jun 03, 2026, 07:56 PM UTC · Resolved Jun 03, 2026, 07:56 PM UTC · —
- PostNord, Elevated Error Rates ResolvedStarted May 30, 2026, 04:22 PM UTC · Resolved May 30, 2026, 04:22 PM UTC · —
- Started May 28, 2026, 09:50 AM UTC · ● 16d 10h
- GLS DK, Elevated Error Rates ResolvedStarted May 25, 2026, 05:41 AM UTC · Resolved May 25, 2026, 05:41 AM UTC · —
- GLS, Elevated Error Rates ResolvedStarted May 20, 2026, 09:41 AM UTC · Resolved May 20, 2026, 09:41 AM UTC · —
- Shopify Admin is experiencing issues ResolvedStarted Apr 29, 2026, 02:07 PM UTC · Resolved Apr 29, 2026, 02:07 PM UTC · —
- PostNord, Elevated Error Rates ResolvedStarted Apr 27, 2026, 07:48 AM UTC · Resolved Apr 27, 2026, 07:48 AM UTC · —
- GLS, Elevated Error Rates ResolvedStarted Mar 30, 2026, 12:55 PM UTC · Resolved Mar 30, 2026, 12:55 PM UTC · —