Is Returnflows down?

Status: Investigating Shopify has reported issues with access to the Shopify Admin and thereby the Returnflows Admin App. We're monitoring and awaiting news from Shopify. Affected components Admin App (Degraded performance)

Status: Resolved Affected components Admin App (Operational)

Status: Investigating End customers on private Telenor Denmark subscriptions (home internet and mobile) may be unable to access return portals, tracking pages, and returnflows.com: http://returnflows.com. Affected users see a browser security warning or a "Blocked by SikkerSurf" page. Business connections and all other internet providers are unaffected. Our platform is fully operational. The issue is caused by "SikkerSurf", a content filter enabled on Telenor's private subscriptions, which is incorrectly blocking our domain at DNS level. Affected requests never reach our infrastructure; no data is at risk, and all merchant integrations, APIs, and email notifications are functioning normally. We have contacted Telenor's security team with a request to remove the incorrect block and are actively following up. Workaround for affected customers: • Open the link on a different network (e.g. another Wi-Fi, or a non-Telenor phone's hotspot), • Or the subscription owner can disable SikkerSurf under "Mit Telenor". Affected components Flows (Degraded performance)

Status: Monitoring Telenor has confirmed the incorrect block on our domain has been removed. Customers on private Telenor Denmark subscriptions should now be able to access return portals, tracking pages, and returnflows.com: http://returnflows.com without issues. Our platform was fully operational throughout. The block happened at DNS level on Telenor's side, so no data was ever at risk and all merchant integrations, APIs, and email notifications worked as normal. DNS changes can take a little while to propagate. If you still see a "Blocked by SikkerSurf" page, try reconnecting to the network or restarting the device, and please let us know so we can follow up with Telenor. Affected components Flows (Operational)

Status: Resolved Telenor Denmark, Norway & Sweden has all been resolved, marking as closed. Affected components Flows (Operational)

Status: Investigating We are currently experiencing issues with DAO's services. This may cause delays or errors when creating shipments, generating labels, and updating tracking information in Returnflows. We are in contact with DAO and are working to clarify the extent of the problems. We are continuously monitoring the situation and will share further updates as soon as we have more information. We apologize for any inconvenience this may cause and thank you for your patience. Affected components DAO (Degraded performance)

Status: Monitoring Labels are being generated successfully again. We're continuing to monitor closely, and will regenerate any labels that failed during the disruption. Thanks for your patience, more updates to follow if needed. Affected components DAO (Degraded performance)

Status: Identified We are continuing to see high error rates, only some labels were successfully generated in the short timeframe. All labels will regenerate and resend all customer labels once the service is fully operational again. Affected components DAO (Degraded performance)

Status: Monitoring Labels are being generated successfully again. We're continuing to monitor closely, and will regenerate any labels that failed during the disruption. Thanks for your patience, more updates to follow if needed. Affected components DAO (Operational)

Status: Resolved We're seeing label generation working with error rates as usually. The queue of failed generations during downtime have been reprocessed without any issues as well. This incident is hereby closed! Affected components DAO (Operational)

Status: Identified We are currently experiencing elevated error rates when booking shipments with Bring. Bring has acknowledged the issue on their end and is actively working on a fix. We will provide updates as soon as more information becomes available. Bring shipment booking is timing out, all other carriers are still operational. Affected components Bring (Degraded performance)

Status: Resolved We're seeing label generation working with error rates as usually. The queue of failed generations during downtime have been reprocessed without any issues as well. This incident is hereby closed! Affected components Bring (Operational)

Status: Investigating We have become aware of an issue regarding PeakWMS' integration with Shopify. Specifically, the problem affects Claims where the chosen resolution is a Replacement without a return. We are in dialogue with PeakWMS and will provide updates as soon as we know more. Affected components PeakWMS (Degraded performance)

Status: Resolved PeakWMS has released a fix to the issue, marking this as resolved. Affected components PeakWMS (Operational)