RethinkBH incident

Tebra uploads in "In Progress" status for an unexpected amount of time

Notice Resolved View vendor source →

RethinkBH experienced a notice incident on May 7, 2026, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 02:05 PM UTC
Resolved
May 08, 2026, 05:24 PM UTC
Duration
1d 3h
Detected by Pingoru
May 07, 2026, 02:05 PM UTC

Update timeline

  1. investigating May 07, 2026, 02:05 PM UTC

    We have received several reports of Billing Export uploads to Tebra remaining unprocessed and in the "In Progress" status since yesterday. We are investigating this issue and working with Tebra to ensure all reports will be processed as quickly as possible. Please do not reupload reports as this will cause further delays in the processing.

  2. monitoring May 07, 2026, 11:10 PM UTC

    Tebra uploads have begun to be processed and will be completed in the order they were submitted. It may take several hours to overnight for all requests to be processed. We will continue to monitor the queue.

  3. resolved May 08, 2026, 05:24 PM UTC

    All backlogged requests have been completed. All new requests are processing at the expected rate.