Resolved after 20 hours 56 minutes, on October 29, 2025.
While some functionality has been restored. Users may continue to see issues and slowness navigating the site while our server partner continues to work on restoring performance on their end.
Update timeline
- investigating Oct 29, 2025, 03:57 PM UTC
We have received reports of site slowness and pages not loading. Our Development Team is investigating this issue and we will continue to post updates here.
- identified Oct 29, 2025, 04:22 PM UTC
This issue is the result of an outage being experienced by our Server Provider. This outage will not impact stored data.
- identified Oct 29, 2025, 07:30 PM UTC
We are seeing service restoration on the RethinkBehavioralHealth.com website. We are still working with our Server Provider to restore functionality to the RethinkBH app.
- identified Oct 29, 2025, 08:38 PM UTC
While some functionality has been restored. Users may continue to see issues and slowness navigating the site while our server partner continues to work on restoring performance on their end.
- resolved Oct 30, 2025, 12:53 PM UTC
This issue has been resolved.
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