RethinkBH incident

BillAI Performance (Payment Posting)

Ongoing since 06:15 PM UTC.

investigating Oct 28, 2026, 06:15 PM UTC

Payment posting Availability: We are currently receiving reports of the payment posting tab being unavailable and are actively investigating this issue. Temporary Clearinghouse Response Delay We are currently investigating a temporary issue impacting the transmission of responses from Stedi to the BillAI platform. There is no impact to claim submission: Claims continue to be submitted to the clearinghouse without interruption. However, clearinghouse acknowledgments, claim acceptance and rejection statuses, and payment/denial information (ERAs) are temporarily delayed in BillAI. Our team is actively working to restore these responses and will provide updates as more information becomes available.

Started
Oct 28, 2026, 06:15 PM UTC
Resolved
Ongoing
Duration
● 53m
Detected by Pingoru
Oct 28, 2026, 06:15 PM UTC

Update timeline

  1. investigating Oct 28, 2026, 06:15 PM UTC

    Payment posting Availability: We are currently receiving reports of the payment posting tab being unavailable and are actively investigating this issue. Temporary Clearinghouse Response Delay We are currently investigating a temporary issue impacting the transmission of responses from Stedi to the BillAI platform. There is no impact to claim submission: Claims continue to be submitted to the clearinghouse without interruption. However, clearinghouse acknowledgments, claim acceptance and rejection statuses, and payment/denial information (ERAs) are temporarily delayed in BillAI. Our team is actively working to restore these responses and will provide updates as more information becomes available.

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