Resolved after 5 hours 47 minutes, on September 12, 2024.
This issue has been resolved. Upon investigation there was no evidence of a widespread issue. If you are experiencing issues logging in, please reach out to our support team https://www.rethinkbehavioralhealth.com/support/
Update timeline
- investigating Sep 12, 2024, 01:28 PM UTC
Some accounts are reporting that their users are having trouble logging in via the Mobile App. We are investigating this issue and are working on resolving it as quickly as possible.
- monitoring Sep 12, 2024, 03:28 PM UTC
This issue appears to be isolated to the small number of accounts who initially reported it. We are in communication with them. Some users have reported resolving the issue by changing their connection type. Either from Wi-Fi to cellular service or from cellular service to Wi-Fi. When changing connection types, please be sure to close out the app first. Uninstalling and reinstalling the app may resolve this issue as well. If you are experiencing issues logging in to the mobile app after completing the steps above, please create a ticket with our Support Team at https://www.rethinkbehavioralhealth.com/support/ please provide the following information in the ticket: - Email address to the user(s) experiencing the login issue - Device Type they are using (iOS, Android, Kindle) - The Operating System version on the device
- resolved Sep 12, 2024, 07:15 PM UTC
This issue has been resolved. Upon investigation there was no evidence of a widespread issue. If you are experiencing issues logging in, please reach out to our support team https://www.rethinkbehavioralhealth.com/support/
Your product runs on more than RethinkBH
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services