RethinkBH had 17 outages in the last 2 years totaling 3513h 38m of downtime — averaging 0.7 incidents per month.
There were 17 RethinkBH outages since October 21, 2025 totaling 3513h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently receiving reports of a site slow down / loading issues for some users. Our development team is actively investigating this.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating reports of the site loading slowly or not responding for some customers. Our team is actively working to identify the cause and restore normal performance. We apologize for the disruption and appreciate your patience while we work to resolve this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved
We have received reports of users utilizing Amazon Fire Tablets experiencing issues logging in to the BH+ app and receiving an 'offline' connection messaging. Our team is investigating the issue and working to identify a resolution. We’ll provide updates as more information becomes available.
This incident has been resolved.
We are currently investigating reports of users encountering error messages while entering clinical data on the web browser’s “Data Entry” page.
This issue has been resolved, a fix has been implemented and monitored and we are seeing restored access
We are currently receiving reports regarding slowness in the BillAI feature of our site. Users utilizing BillAI may experience slowness within that system. We have identified a cause of this and are working on a resolution to improve performance. If you receive an error during the next few minutes, just reload or retry your previous action and everything should reload properly.
This incident has been resolved, we will continue to monitor
We are receiving reports of the clinical programming page loading slowly / not loading the view data page for some users and are actively investigating the issue.
The issue has been identified, a fix has been released and we are actively monitoring the fix.
This incident has been resolved.
Our Vendor for LiveChat is currently experiencing issues resulting in the Rethink LiveChannel being unavailable. We are actively in communication with them and will resume LiveChat services once the system is fully operational. In the interim, our support agents are available via our ticketing form or phone calls. For more support options, please see: https://www.rethinkbehavioralhealth.com/support/#
This incident has been marked as resolved by our Vendor and we are noticing improvements in service. We will continue to monitor this service with our Vendor.
We are receiving reports of users receiving error messaging when entering in data via the legacy app and some reports of web browser. Our team is actively investigating this
A fix has been implemented and we are monitoring the fix.
This incident has been resolved.
We have received reports that the legacy app is requiring staff to input data which meets the required minimum trials prior to syncing / saving the information. We are investigating this issue, have identified the source and working on a resolution.
A fix has been sent to the app store and is awaiting publishing from Apple. This issue was only reported and observed by iOS Legacy app users. New version number will be 26.2.1.
The update is live in the app store for legacy app on iOS. Please download version 26.2.1. IMPORTANT: If you were experiencing syncing issues, please do not delete the app, please download directly from the app store without deletion. For legacy app, information is saved directly onto the device until it is synced to the server. If the app is deleted, this will remove any stored information.
This incident has been resolved
We have received several reports of Billing Export uploads to Tebra remaining unprocessed and in the "In Progress" status since yesterday. We are investigating this issue and working with Tebra to ensure all reports will be processed as quickly as possible. Please hold on uploading reports as this will cause further delays in the processing.
Requests are processing at the expected rate.
We are currently investigating an alert from our service provider regarding access for our users. This may appear for some users as slow loading or inability to access the site. Particularly users utilizing mobile app and integrations Actions being taken --Engineering is actively working with Azure’s recovery process, including traffic rebalancing and rollback activities already underway at the platform level --Teams are making configuration changes to restore service in healthy availability zones and improve resilience
A fix has been implemented and we are monitoring the results.
Our service provider has notified that their systems are operational and all services should be restored.
We have received reports of site slowness from several users. We are investigating these reports and are working on a resolution as quickly as possible.
A fix for this issue has been implemented. We are continuing to monitor site performance.
This incident has been resolved.
We have received reports of slow loading times within the Group Calendar as well as other areas of the Scheduler. We are investigating this issue and are working on resolving it as quickly as possible.
This incident has been resolved.
We are currently investigating reports of users being kicked out of and/or being unable to login to the Rethink BH+ mobile App as well as reports of slow loading and other performance issues on the RethinkBH website. We are working to resolve these issues as quickly as possible and will continue to post updates as they are available.
A fix has been implemented and we are continue to monitor app logins and site performance. If you continue to run into issue on the RethinkBH website. Please try clearing the cache and cookies on your browser for all time or utilizing an incognito/private browser window.
This incident has been resolved.
We have received reports of slow loading across the site. We are investigating these issues and working on a resolution as quickly as possible. We will continue to provide updates as the situation evolves.
A fix has been implemented for this issues. We are continuing to monitor the performance of the RethinkBH platform. If you continue to experience performance issues, please try utilizing an incognito browser window. This can be opened on any browser by clicking CTL (Command on a Mac)+Shift+N when you have a browser open.
This incident has been resolved.
The issue from yesterday (10/21) where users received a "There was an error performing your action. Please contact your account administrator if the issue persists." message when opening an existing VB-MAPP assessment remains resolved. Two issues currently exist relating to the VB-MAPP Assessment within Rethink. 1. The message "There was an error performing your action. Please contact your account administrator if the issue persists." appears when attempting to assign a new VB-MAPP assessment to a client 2. The questions under the EESA area of the assessment are not appearing Our Development Team is looking into these issues and working on resolving them as quickly as possible. We will continue to post updates here.
The issue where the questions were not appearing within the EESA area of the VB-MAPP assessment has now been resolved. We are continuing to work with VB-MAPP regarding the assignment of new assessments.
All known issues relating to the VB-MAPP assessment have now been resolved.
When attempting to access VB-MAPP assessments users are receiving a "There was an error performing your action. Please contact your account administrator if the issue persists." message. This is due to an issue on VB-MAPP's side. We have reached out to VB-MAPP for a resolution and will provide updates here as we receive them.
This issue has been resolved. You should now be able to access VB-MAPP assessments as expected.