Resolved after 29 minutes, affecting Fax Services Outbound and Fax Services Outbound (Fax Services Outbound — DE 2), on November 5, 2026.
The service has been restored and all systems are operating normally. We will continue to monitor the traffic closely to ensure the functionality of the service.
Affected components
Update timeline
- investigating Nov 05, 2026, 03:00 PM UTC
We are currently investigating delays affecting outbound fax processing via Fax-for-Applications - FTP and Fax-for-Applications REST and SOAP processing within DE2 DataCenter Traffic has been successfully failed over to DE1 DataCenter . Customers utilizing HA (High Availability) endpoints are not expected to be impacted. Our engineering teams are actively engaged and working to identify the root cause and restore normal processing as quickly as possible. We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your patience and understanding.
- monitoring Nov 05, 2026, 03:08 PM UTC
The service has been restored and all systems are operating normally. We will continue to monitor the traffic closely to ensure the functionality of the service.
- resolved Nov 05, 2026, 03:29 PM UTC
The incident has been resolved.
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