IDP - HITL processing affected
Affected: Intelligent Document Processing (IDP)Certificate Changes (DE 2)
Retarus Outage History
Retarus is up right nowRetarus had 14 outages in the last 2 years totaling 27h 50m of downtime — averaging 0.6 incidents per month.
There were 14 Retarus outages since May 12, 2026 totaling 27h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.
E-Mail Security Inbound :: Degraded performance
Affected: E-Mail Security InboundCertificate Changes (DE 2)Certificate Changes (DE 1)
Timeline · 7 updates
Multiple Services :: Delayed Delivery to Microsoft 365
Affected: Transactional EmailE-Mail Security InboundE-Mail Security OutboundFax Services InboundFax Services OutboundSMS ServicesWebExpressCertificate Changes (DE 2)Certificate Changes (DE 1)Certificate Changes (US 1)Certificate Changes (US 2)Certificate Changes (SG 1)Certificate Changes (CH 1)
Timeline · 11 updates
E-Mail Security Inbound :: Degraded performance in DE1
Affected: E-Mail Security InboundCertificate Changes (DE 1)
Timeline · 7 updates
Retarus Service Disruption
Affected: EAS PortalTransactional EmailE-Mail Security InboundE-Mail Security OutboundFax Services InboundFax Services OutboundIntelligent Capture Services (ICS)Intelligent Document Processing (IDP)SMS ServicesCertificate Changes (DE 2)
Timeline · 7 updates
Degraded Performance :: Inbound Reporting
Affected: Fax Services InboundCertificate Changes (DE 2)Certificate Changes (DE 1)Certificate Changes (US 1)Certificate Changes (US 2)Certificate Changes (SG 1)Certificate Changes (CH 1)
Timeline · 3 updates
Intermittent issues Email Security :: Degraded performance
Affected: E-Mail Security InboundE-Mail Security OutboundCertificate Changes (DE 2)Certificate Changes (DE 1)
Timeline · 7 updates
E-Mail Security /// Service Interruption
Affected: E-Mail Security InboundE-Mail Security OutboundCertificate Changes (DE 2)Certificate Changes (DE 1)
Timeline · 11 updates
Issue with IDP and Enterprise Fax Portal in D2
Affected: Transactional EmailE-Mail Security InboundE-Mail Security OutboundFax Services InboundFax Services OutboundIntelligent Document Processing (IDP)SMS ServicesCertificate Changes (DE 2)
Timeline · 7 updates
Ticketing System - Email Issue
Affected: Retarus SupportCertificate Changes (DE 2)Certificate Changes (DE 1)Certificate Changes (US 1)Certificate Changes (US 2)Certificate Changes (SG 1)Certificate Changes (CH 1)
Timeline · 3 updates
RMX Inbound :: Degraded Performance due to Microsoft incident
Affected: E-Mail Security InboundCertificate Changes (DE 2)Certificate Changes (DE 1)
Timeline · 5 updates
EDI / ICS AS2 communication protocol issues
Affected: EDI ServicesIntelligent Capture Services (ICS)Certificate Changes (DE 2)
Timeline · 5 updates
IDP - not able to upload documents
Affected: Intelligent Document Processing (IDP)Certificate Changes (DE 2)Certificate Changes (DE 1)
Timeline · 5 updates
Processing issues with IDP Service and Fax Services in DE2:: Partial Service Disruption
Affected: Fax Services InboundFax Services OutboundIntelligent Document Processing (IDP)Certificate Changes (DE 2)