IDP - HITL processing affected

Update timeline

1. investigating Sep 22, 2026, 11:10 AM UTC

   We are currently facing an IDP issue where customers are not able to perform HITL validations for new jobs. Older pending HITL jobs (e.g., from yesterday) can still be processed without problems. New jobs that don't require HITL are processed and exported as usual. We are investigating the issue and will keep you posted. No data loss is expected at this point. 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2. investigating Sep 22, 2026, 11:10 AM UTC

   We are currently facing an IDP issue where customers are not able to perform HITL validations for new jobs. Older pending HITL jobs (e.g., from yesterday) can still be processed without problems. New jobs that don't require HITL are processed and exported as usual. We are investigating the issue and will keep you posted. No data loss is expected at this point.

3. resolved Sep 22, 2026, 11:26 AM UTC

   We have identified and mitigated the issue, and processing should be back to normal now. Please accept our sincere apologies for any inconvenience caused by this incident.