What is Retarus's uptime?

Over the last 90 days, Retarus reported 99.15% uptime on its official status page. That figure is calculated from the public incident timeline at https://status.retarus.io, each minute of degraded, partial-outage, or major-outage status counts against the total. Sign up to Pingoru free to see Retarus's uptime history rolling forward in real time.

Has Retarus had outages in 2026?

Yes, Retarus has had 66 incidents reported on its official status page so far in 2026. The full timeline (start times, durations, components affected) is shown above on this page. Pingoru re-checks the status page every 5 minutes so the count stays current.

When was the last Retarus outage?

The most recent Retarus incident was "Retarus software upgrade of fax services", which started on October 29, 2026 and was resolved on October 29, 2026. Pingoru captured this directly from https://status.retarus.io. See the full incident card above for affected components and the update timeline.

How often does Retarus have outages?

Based on the last 90 days, Retarus averages 22.0 reported incidents per month on its official status page. Pingoru tracks each one with start time, duration, severity, and affected components: so you can see the pattern at a glance instead of digging through the vendor's archive.

Where is Retarus's status page?

Retarus's official status page is https://status.retarus.io. Pingoru polls it every 5 minutes and renders the same data here, alongside every other cloud or SaaS provider you depend on, so you can spot multi-vendor incidents (e.g. AWS + Stripe + Cloudflare degrading at the same minute) without flipping between tabs.

Is Retarus down right now?

Retarus is up. Pingoru checks the official status page every 5 minutes and flips this headline the moment Retarus reports a change. Current status is based on 64 tracked services.

How does Pingoru know if Retarus is down?

We read https://status.retarus.io directly, using Retarus's own status page. If the vendor reports an incident, you see it within one check cycle, not after someone manually marks the page as down.

Where can I get notified when Retarus has an outage?

Create a free Pingoru account and add Retarus as a monitor. You can filter to specific services, pick severity thresholds, and route alerts via email, Slack, Discord, or a webhook.

Retarus's status page says the service is up, but I'm having issues. What's wrong?

Three common reasons: • A real Retarus incident that hasn't been acknowledged on their public status page yet, vendor status pages are updated manually and typically lag the first customer reports by 10–30 minutes. • A regional or account-scoped issue affecting a subset of customers. These rarely trigger a global status-page change. • A local problem: ISP / DNS / your own software. Try reproducing from a mobile data connection and from a different network to isolate. If you suspect a real Retarus issue that isn't reflected yet, contact their support to escalate. Subscribing here means you get the alert the moment they do post an update.

Where does Pingoru get the official Retarus status?

We use Retarus's own status page at https://status.retarus.io and cross-reference their homepage (https://www.retarus.com). Nothing is read in a way the vendor hasn't explicitly made public. We use the same data their own dashboard uses. So our data is as accurate as what you'd see loading the status page yourself, but rolled into one dashboard alongside every other service you depend on.

All tracked Retarus components are reporting operational. No incidents are currently affecting service.

Is Retarus down?

Last checked just now

Current status

Retarus is up

No incidents right now.

Get alerts when Retarus breaks → View Retarus outage history →

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Official status page: status.retarus.io
Checked every 5 minutes
64 components tracked

Retarus is operational right now. Last checked just now; the most recent incident resolved 2d ago.

Real-time Retarus status, recent outages, and incident history: pulled directly from Retarus's official status page at status.retarus.io every 5 minutes. Pingoru tracks 64 Retarus services and has captured 66 incidents in the last 90 days (99.15% uptime). Get email, Slack, Discord, or webhook alerts the moment Retarus reports a new incident, free for 3 monitors, no credit card.

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Retarus uptime 99.15% uptime · past 90 days

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Recent outages & incidents

Past 90 days

IDP :: Degraded performance

Resolved 26m

Started Oct 20, 2026, 09:05 AM UTC · Resolved Oct 20, 2026, 09:32 AM UTC

Intelligent Document Processing (IDP)Certificate Changes — DE 2
Timeline · 7 updates
- investigating · Oct 20, 2026, 09:05 AM UTC
  
  We are investigating an issue causing processing delays within our IDP service in the DE2 datacenter. Our team is working to determine the cause and restore normal processing times. We will provide an update as soon as more information is available. Back to current status Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by text message Afghanistan [+93] Aland Islands [+358] Albania [+355] Algeria [+213] AmericanSamoa [+1 684] Andorra [+376] Angola [+244] Anguilla [+1 264] Antarctica [+672] Antigua and Barbuda [+1268] Argentina [+54] Armenia [+374] Aruba [+297] Australia [+61] Austria [+43] Azerbaijan [+994] Bahamas [+1 242] Bahrain [+973] Bangladesh [+880] Barbados [+1 246] Belarus [+375] Belgium [+32] Belize [+501] Benin [+229] Bermuda [+1 441] Bhutan [+975] Bolivia, Plurinational State of [+591] Bosnia and Herzegovina [+387] Botswana [+267] Brazil [+55] British Indian Ocean Territory [+246] Brunei Darussalam [+673] Bulgaria [+359] Burkina Faso [+226] Burundi [+257] Cambodia [+855] Cameroon [+237] Canada [+1] Cape Verde [+238] Cayman Islands [+ 345] Central African Republic [+236] Chad [+235] Chile [+56] China [+86] Christmas Island [+61] Cocos (Keeling) Islands [+61] Colombia [+57] Comoros [+269] Congo [+242] Congo, The Democratic Republic of the [+243] Cook Islands [+682] Costa Rica [+506] Cote d'Ivoire [+225] Croatia [+385] Cuba [+53] Cyprus [+537] Czech Republic [+420] Denmark [+45] Djibouti [+253] Dominica [+1 767] Dominican Republic [+1 849] Ecuador [+593] Egypt [+20] El Salvador [+503] Equatorial Guinea [+240] Eritrea [+291] Estonia [+372] Ethiopia [+251] Falkland Islands (Malvinas) [+500] Faroe Islands [+298] Fiji [+679] Finland [+358] France [+33] French Guiana [+594] French Polynesia [+689] Gabon [+241] Gambia [+220] Georgia [+995] Germany [+49] Ghana [+233] Gibraltar [+350] Greece [+30] Greenland [+299] Grenada [+1 473] Guadeloupe [+590] Guam [+1 671] Guatemala [+502] Guernsey [+44] Guinea [+224] Guinea-Bissau [+245] Guyana [+595] Haiti [+509] Holy See (Vatican City State) [+379] Honduras [+504] Hong Kong [+852] Hungary [+36] Iceland [+354] India [+91] Indonesia [+62] Iran, Islamic Republic of [+98] Iraq [+964] Ireland [+353] Isle of Man [+44] Israel [+972] Italy [+39] Jamaica [+1 876] Japan [+81] Jersey [+44] Jordan [+962] Kazakhstan [+7 7] Kenya [+254] Kiribati [+686] Korea, Democratic People's Republic of [+850] Korea, Republic of [+82] Kuwait [+965] Kyrgyzstan [+996] Lao People's Democratic Republic [+856] Latvia [+371] Lebanon [+961] Lesotho [+266] Liberia [+231] Libyan Arab Jamahiriya [+218] Liechtenstein [+423] Lithuania [+370] Luxembourg [+352] Macao [+853] Macedonia, The Former Yugoslav Republic of [+389] Madagascar [+261] Malawi [+265] Malaysia [+60] Maldives [+960] Mali [+223] Malta [+356] Marshall Islands [+692] Martinique [+596] Mauritania [+222] Mauritius [+230] Mayotte [+262] Mexico [+52] Micronesia, Federated States of [+691] Moldova, Republic of [+373] Monaco [+377] Mongolia [+976] Montenegro [+382] Montserrat [+1664] Morocco [+212] Mozambique [+258] Myanmar [+95] Namibia [+264] Nauru [+674] Nepal [+977] Netherlands [+31] Netherlands Antilles [+599] New Caledonia [+687] New Zealand [+64] Nicaragua [+505] Niger [+227] Nigeria [+234] Niue [+683] Norfolk Island [+672] Northern Mariana Islands [+1 670] Norway [+47] Oman [+968] Pakistan [+92] Palau [+680] Palestinian Territory, Occupied [+970] Panama [+507] Papua New Guinea [+675] Paraguay [+595] Peru [+51] Philippines [+63] Pitcairn [+872] Poland [+48] Portugal [+351] Puerto Rico [+1 939] Qatar [+974] Reunion [+262] Romania [+40] Russia [+7] Rwanda [+250] Saint Barthlemy [+590] Saint Helena, Ascension and Tristan Da Cunha [+290] Saint Kitts and Nevis [+1 869] Saint Lucia [+1 758] Saint Martin [+590] Saint Pierre and Miquelon [+508] Saint Vincent and the Grenadines [+1 784] Samoa [+685] San Marino [+378] Sao Tome and Principe [+239] Saudi Arabia [+966] Senegal [+221] Serbia [+381] Seychelles [+248] Sierra Leone [+232] Singapore [+65] Slovakia [+421] Slovenia [+386] Solomon Islands [+677] Somalia [+252] South Africa [+27] South Georgia and the South Sandwich Islands [+500] Spain [+34] Sri Lanka [+94] Sudan [+249] Suriname [+597] Svalbard and Jan Mayen [+47] Swaziland [+268] Sweden [+46] Switzerland [+41] Syrian Arab Republic [+963] Taiwan, Province of China [+886] Tajikistan [+992] Tanzania, United Republic of [+255] Thailand [+66] Timor-Leste [+670] Togo [+228] Tokelau [+690] Tonga [+676] Trinidad and Tobago [+1 868] Tunisia [+216] Turkey [+90] Turkmenistan [+993] Turks and Caicos Islands [+1 649] Tuvalu [+688] Uganda [+256] Ukraine [+380] United Arab Emirates [+971] United Kingdom [+44] United States [+1] Uruguay [+598] Uzbekistan [+998] Vanuatu [+678] Venezuela, Bolivarian Republic of [+58] Viet Nam [+84] Virgin Islands, British [+1 284] Virgin Islands, U.S. [+1 340] Wallis and Futuna [+681] Yemen
- investigating · Oct 20, 2026, 09:05 AM UTC
  
  We are investigating an issue causing processing delays within our IDP service in the DE2 datacenter. Our team is working to determine the cause and restore normal processing times. We will provide an update as soon as more information is available.
- identified · Oct 20, 2026, 09:21 AM UTC
  
  We have implemented a resolution for the issue affecting our IDP service in the DE2 datacenter. Processing delays are decreasing, and the service is returning to normal operation. We are closely monitoring progress to confirm a full recovery.
- identified · Oct 20, 2026, 09:21 AM UTC
  
  We have implemented a resolution for the issue affecting our IDP service in the DE2 datacenter. Processing delays are decreasing, and the service is returning to normal operation. We are closely monitoring progress to confirm a full recovery.
- monitoring · Oct 20, 2026, 09:24 AM UTC
  
  Normal processing has been restored within our IDP service in the DE2 datacenter. We are monitoring the service to ensure it remains stable following the resolution of the issue.
- monitoring · Oct 20, 2026, 09:24 AM UTC
  
  Normal processing has been restored within our IDP service in the DE2 datacenter. We are monitoring the service to ensure it remains stable following the resolution of the issue.
- resolved · Oct 20, 2026, 09:32 AM UTC
  
  The issue causing processing delays within our IDP service in the DE2 datacenter has been resolved. Processing is back to normal, and the service is operating as expected.
Latest: The issue causing processing delays within our IDP service in the DE2 datacenter has been resolved. Processing is back to normal, and the service is operating as expected.
IDP - processing affected

Resolved 1h 35m

Started Oct 09, 2026, 01:00 PM UTC · Resolved Oct 09, 2026, 02:36 PM UTC

Intelligent Document Processing (IDP)Certificate Changes — DE 2Certificate Changes — DE 1
Timeline · 7 updates
- investigating · Oct 09, 2026, 01:00 PM UTC
  
  Some customers currently facing issues where newly uploaded IDP jobs are stuck in "processing" state. We accept jobs at any time and they will be processed once the issue is resolved. We will keep you posted on our findings. Back to current status Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by text message Afghanistan [+93] Aland Islands [+358] Albania [+355] Algeria [+213] AmericanSamoa [+1 684] Andorra [+376] Angola [+244] Anguilla [+1 264] Antarctica [+672] Antigua and Barbuda [+1268] Argentina [+54] Armenia [+374] Aruba [+297] Australia [+61] Austria [+43] Azerbaijan [+994] Bahamas [+1 242] Bahrain [+973] Bangladesh [+880] Barbados [+1 246] Belarus [+375] Belgium [+32] Belize [+501] Benin [+229] Bermuda [+1 441] Bhutan [+975] Bolivia, Plurinational State of [+591] Bosnia and Herzegovina [+387] Botswana [+267] Brazil [+55] British Indian Ocean Territory [+246] Brunei Darussalam [+673] Bulgaria [+359] Burkina Faso [+226] Burundi [+257] Cambodia [+855] Cameroon [+237] Canada [+1] Cape Verde [+238] Cayman Islands [+ 345] Central African Republic [+236] Chad [+235] Chile [+56] China [+86] Christmas Island [+61] Cocos (Keeling) Islands [+61] Colombia [+57] Comoros [+269] Congo [+242] Congo, The Democratic Republic of the [+243] Cook Islands [+682] Costa Rica [+506] Cote d'Ivoire [+225] Croatia [+385] Cuba [+53] Cyprus [+537] Czech Republic [+420] Denmark [+45] Djibouti [+253] Dominica [+1 767] Dominican Republic [+1 849] Ecuador [+593] Egypt [+20] El Salvador [+503] Equatorial Guinea [+240] Eritrea [+291] Estonia [+372] Ethiopia [+251] Falkland Islands (Malvinas) [+500] Faroe Islands [+298] Fiji [+679] Finland [+358] France [+33] French Guiana [+594] French Polynesia [+689] Gabon [+241] Gambia [+220] Georgia [+995] Germany [+49] Ghana [+233] Gibraltar [+350] Greece [+30] Greenland [+299] Grenada [+1 473] Guadeloupe [+590] Guam [+1 671] Guatemala [+502] Guernsey [+44] Guinea [+224] Guinea-Bissau [+245] Guyana [+595] Haiti [+509] Holy See (Vatican City State) [+379] Honduras [+504] Hong Kong [+852] Hungary [+36] Iceland [+354] India [+91] Indonesia [+62] Iran, Islamic Republic of [+98] Iraq [+964] Ireland [+353] Isle of Man [+44] Israel [+972] Italy [+39] Jamaica [+1 876] Japan [+81] Jersey [+44] Jordan [+962] Kazakhstan [+7 7] Kenya [+254] Kiribati [+686] Korea, Democratic People's Republic of [+850] Korea, Republic of [+82] Kuwait [+965] Kyrgyzstan [+996] Lao People's Democratic Republic [+856] Latvia [+371] Lebanon [+961] Lesotho [+266] Liberia [+231] Libyan Arab Jamahiriya [+218] Liechtenstein [+423] Lithuania [+370] Luxembourg [+352] Macao [+853] Macedonia, The Former Yugoslav Republic of [+389] Madagascar [+261] Malawi [+265] Malaysia [+60] Maldives [+960] Mali [+223] Malta [+356] Marshall Islands [+692] Martinique [+596] Mauritania [+222] Mauritius [+230] Mayotte [+262] Mexico [+52] Micronesia, Federated States of [+691] Moldova, Republic of [+373] Monaco [+377] Mongolia [+976] Montenegro [+382] Montserrat [+1664] Morocco [+212] Mozambique [+258] Myanmar [+95] Namibia [+264] Nauru [+674] Nepal [+977] Netherlands [+31] Netherlands Antilles [+599] New Caledonia [+687] New Zealand [+64] Nicaragua [+505] Niger [+227] Nigeria [+234] Niue [+683] Norfolk Island [+672] Northern Mariana Islands [+1 670] Norway [+47] Oman [+968] Pakistan [+92] Palau [+680] Palestinian Territory, Occupied [+970] Panama [+507] Papua New Guinea [+675] Paraguay [+595] Peru [+51] Philippines [+63] Pitcairn [+872] Poland [+48] Portugal [+351] Puerto Rico [+1 939] Qatar [+974] Reunion [+262] Romania [+40] Russia [+7] Rwanda [+250] Saint Barthlemy [+590] Saint Helena, Ascension and Tristan Da Cunha [+290] Saint Kitts and Nevis [+1 869] Saint Lucia [+1 758] Saint Martin [+590] Saint Pierre and Miquelon [+508] Saint Vincent and the Grenadines [+1 784] Samoa [+685] San Marino [+378] Sao Tome and Principe [+239] Saudi Arabia [+966] Senegal [+221] Serbia [+381] Seychelles [+248] Sierra Leone [+232] Singapore [+65] Slovakia [+421] Slovenia [+386] Solomon Islands [+677] Somalia [+252] South Africa [+27] South Georgia and the South Sandwich Islands [+500] Spain [+34] Sri Lanka [+94] Sudan [+249] Suriname [+597] Svalbard and Jan Mayen [+47] Swaziland [+268] Sweden [+46] Switzerland [+41] Syrian Arab Republic [+963] Taiwan, Province of China [+886] Tajikistan [+992] Tanzania, United Republic of [+255] Thailand [+66] Timor-Leste [+670] Togo [+228] Tokelau [+690] Tonga [+676] Trinidad and Tobago [+1 868] Tunisia [+216] Turkey [+90] Turkmenistan [+993] Turks and Caicos Islands [+1 649] Tuvalu [+688] Uganda [+256] Ukraine [+380] United Arab Emirates [+971] United Kingdom [+44] United States [+1] Uruguay [+598] Uzbekistan [+998] Vanuatu [+678] Venezuela, Bolivarian Republic of [+58] Viet Nam [+84] Virgin Islands, British [+1 284] Virgin Islands, U.S. [+1 340] Wallis and Futuna [+681] Yemen [+967] Zambia [
- investigating · Oct 09, 2026, 01:00 PM UTC
  
  Some customers currently facing issues where newly uploaded IDP jobs are stuck in "processing" state. We accept jobs at any time and they will be processed once the issue is resolved. We will keep you posted on our findings.
- identified · Oct 09, 2026, 01:32 PM UTC
  
  The issue seems database related, we are continuing the troubleshooting and will keep you posted.
- identified · Oct 09, 2026, 01:32 PM UTC
  
  The issue seems database related, we are continuing the troubleshooting and will keep you posted.
- monitoring · Oct 09, 2026, 02:23 PM UTC
  
  We have resolved the root cause and are currently processing the queue. Some jobs may have run through the system without master data queries, so data quality could be slightly affected. We will let you know once the queue has been fully processed and performance is back to normal.
- monitoring · Oct 09, 2026, 02:23 PM UTC
  
  We have resolved the root cause and are currently processing the queue. Some jobs may have run through the system without master data queries, so data quality could be slightly affected. We will let you know once the queue has been fully processed and performance is back to normal.
- resolved · Oct 09, 2026, 02:36 PM UTC
  
  We have processed all messages and verified that the service is operating normally. We apologize for any inconvenience caused by this incident
Latest: We have processed all messages and verified that the service is operating normally. We apologize for any inconvenience caused by this incident
EDI / AS2 and AS4 services for EDI interruption

Resolved 13h 23m

Started Oct 05, 2026, 07:23 PM UTC · Resolved Oct 06, 2026, 08:46 AM UTC

EDI ServicesCertificate Changes — DE 2Certificate Changes — DE 1
Timeline · 5 updates
- investigating · Oct 05, 2026, 07:23 PM UTC
  
  We are currently experiencing a service impact affecting EDI services in the DE1 and DE2 data centers, specifically the AS2 and AS4 receiving-service. We are investigating the issue and will provide updates as they become available. Back to current status Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by text message Afghanistan [+93] Aland Islands [+358] Albania [+355] Algeria [+213] AmericanSamoa [+1 684] Andorra [+376] Angola [+244] Anguilla [+1 264] Antarctica [+672] Antigua and Barbuda [+1268] Argentina [+54] Armenia [+374] Aruba [+297] Australia [+61] Austria [+43] Azerbaijan [+994] Bahamas [+1 242] Bahrain [+973] Bangladesh [+880] Barbados [+1 246] Belarus [+375] Belgium [+32] Belize [+501] Benin [+229] Bermuda [+1 441] Bhutan [+975] Bolivia, Plurinational State of [+591] Bosnia and Herzegovina [+387] Botswana [+267] Brazil [+55] British Indian Ocean Territory [+246] Brunei Darussalam [+673] Bulgaria [+359] Burkina Faso [+226] Burundi [+257] Cambodia [+855] Cameroon [+237] Canada [+1] Cape Verde [+238] Cayman Islands [+ 345] Central African Republic [+236] Chad [+235] Chile [+56] China [+86] Christmas Island [+61] Cocos (Keeling) Islands [+61] Colombia [+57] Comoros [+269] Congo [+242] Congo, The Democratic Republic of the [+243] Cook Islands [+682] Costa Rica [+506] Cote d'Ivoire [+225] Croatia [+385] Cuba [+53] Cyprus [+537] Czech Republic [+420] Denmark [+45] Djibouti [+253] Dominica [+1 767] Dominican Republic [+1 849] Ecuador [+593] Egypt [+20] El Salvador [+503] Equatorial Guinea [+240] Eritrea [+291] Estonia [+372] Ethiopia [+251] Falkland Islands (Malvinas) [+500] Faroe Islands [+298] Fiji [+679] Finland [+358] France [+33] French Guiana [+594] French Polynesia [+689] Gabon [+241] Gambia [+220] Georgia [+995] Germany [+49] Ghana [+233] Gibraltar [+350] Greece [+30] Greenland [+299] Grenada [+1 473] Guadeloupe [+590] Guam [+1 671] Guatemala [+502] Guernsey [+44] Guinea [+224] Guinea-Bissau [+245] Guyana [+595] Haiti [+509] Holy See (Vatican City State) [+379] Honduras [+504] Hong Kong [+852] Hungary [+36] Iceland [+354] India [+91] Indonesia [+62] Iran, Islamic Republic of [+98] Iraq [+964] Ireland [+353] Isle of Man [+44] Israel [+972] Italy [+39] Jamaica [+1 876] Japan [+81] Jersey [+44] Jordan [+962] Kazakhstan [+7 7] Kenya [+254] Kiribati [+686] Korea, Democratic People's Republic of [+850] Korea, Republic of [+82] Kuwait [+965] Kyrgyzstan [+996] Lao People's Democratic Republic [+856] Latvia [+371] Lebanon [+961] Lesotho [+266] Liberia [+231] Libyan Arab Jamahiriya [+218] Liechtenstein [+423] Lithuania [+370] Luxembourg [+352] Macao [+853] Macedonia, The Former Yugoslav Republic of [+389] Madagascar [+261] Malawi [+265] Malaysia [+60] Maldives [+960] Mali [+223] Malta [+356] Marshall Islands [+692] Martinique [+596] Mauritania [+222] Mauritius [+230] Mayotte [+262] Mexico [+52] Micronesia, Federated States of [+691] Moldova, Republic of [+373] Monaco [+377] Mongolia [+976] Montenegro [+382] Montserrat [+1664] Morocco [+212] Mozambique [+258] Myanmar [+95] Namibia [+264] Nauru [+674] Nepal [+977] Netherlands [+31] Netherlands Antilles [+599] New Caledonia [+687] New Zealand [+64] Nicaragua [+505] Niger [+227] Nigeria [+234] Niue [+683] Norfolk Island [+672] Northern Mariana Islands [+1 670] Norway [+47] Oman [+968] Pakistan [+92] Palau [+680] Palestinian Territory, Occupied [+970] Panama [+507] Papua New Guinea [+675] Paraguay [+595] Peru [+51] Philippines [+63] Pitcairn [+872] Poland [+48] Portugal [+351] Puerto Rico [+1 939] Qatar [+974] Reunion [+262] Romania [+40] Russia [+7] Rwanda [+250] Saint Barthlemy [+590] Saint Helena, Ascension and Tristan Da Cunha [+290] Saint Kitts and Nevis [+1 869] Saint Lucia [+1 758] Saint Martin [+590] Saint Pierre and Miquelon [+508] Saint Vincent and the Grenadines [+1 784] Samoa [+685] San Marino [+378] Sao Tome and Principe [+239] Saudi Arabia [+966] Senegal [+221] Serbia [+381] Seychelles [+248] Sierra Leone [+232] Singapore [+65] Slovakia [+421] Slovenia [+386] Solomon Islands [+677] Somalia [+252] South Africa [+27] South Georgia and the South Sandwich Islands [+500] Spain [+34] Sri Lanka [+94] Sudan [+249] Suriname [+597] Svalbard and Jan Mayen [+47] Swaziland [+268] Sweden [+46] Switzerland [+41] Syrian Arab Republic [+963] Taiwan, Province of China [+886] Tajikistan [+992] Tanzania, United Republic of [+255] Thailand [+66] Timor-Leste [+670] Togo [+228] Tokelau [+690] Tonga [+676] Trinidad and Tobago [+1 868] Tunisia [+216] Turkey [+90] Turkmenistan [+993] Turks and Caicos Islands [+1 649] Tuvalu [+688] Uganda [+256] Ukraine [+380] United Arab Emirates [+971] United Kingdom [+44] United States [+1] Uruguay [+598] Uzbekistan [+998] Vanuatu [+678] Venezuela, Bolivarian Republic of [+58] Viet Nam [+84] Virgin Islands, British [+1 284] Virgin Islands, U.S. [+1 340] Wallis and Futuna [+681] Yemen [+967] Zambia [+2
- investigating · Oct 05, 2026, 07:23 PM UTC
  
  We are currently experiencing a service impact affecting EDI services in the DE1 and DE2 data centers, specifically the AS2 and AS4 services for SCI. We are investigating the issue and will provide updates as they become available.
- monitoring · Oct 05, 2026, 08:07 PM UTC
  
  EDI services in DE1 and DE2 data centers have been restored. Services are currently stable, and dedicated resources will continue monitoring the environment to confirm ongoing stability.
- monitoring · Oct 05, 2026, 08:07 PM UTC
  
  EDI services in DE1 and DE2 data centers have been restored. Services are currently stable, and dedicated resources will continue monitoring the environment to confirm ongoing stability.
- resolved · Oct 06, 2026, 08:46 AM UTC
  
  We are marking this issue as fully resolved as there were no issues experienced overnight.
Latest: We are marking this issue as fully resolved as there were no issues experienced overnight.
IDP - HITL processing affected

Resolved 15m

Started Sep 22, 2026, 11:10 AM UTC · Resolved Sep 22, 2026, 11:26 AM UTC

Intelligent Document Processing (IDP)Certificate Changes — DE 2
Timeline · 3 updates
- investigating · Sep 22, 2026, 11:10 AM UTC
  
  We are currently facing an IDP issue where customers are not able to perform HITL validations for new jobs. Older pending HITL jobs (e.g., from yesterday) can still be processed without problems. New jobs that don't require HITL are processed and exported as usual. We are investigating the issue and will keep you posted. No data loss is expected at this point. Back to current status Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by text message Afghanistan [+93] Aland Islands [+358] Albania [+355] Algeria [+213] AmericanSamoa [+1 684] Andorra [+376] Angola [+244] Anguilla [+1 264] Antarctica [+672] Antigua and Barbuda [+1268] Argentina [+54] Armenia [+374] Aruba [+297] Australia [+61] Austria [+43] Azerbaijan [+994] Bahamas [+1 242] Bahrain [+973] Bangladesh [+880] Barbados [+1 246] Belarus [+375] Belgium [+32] Belize [+501] Benin [+229] Bermuda [+1 441] Bhutan [+975] Bolivia, Plurinational State of [+591] Bosnia and Herzegovina [+387] Botswana [+267] Brazil [+55] British Indian Ocean Territory [+246] Brunei Darussalam [+673] Bulgaria [+359] Burkina Faso [+226] Burundi [+257] Cambodia [+855] Cameroon [+237] Canada [+1] Cape Verde [+238] Cayman Islands [+ 345] Central African Republic [+236] Chad [+235] Chile [+56] China [+86] Christmas Island [+61] Cocos (Keeling) Islands [+61] Colombia [+57] Comoros [+269] Congo [+242] Congo, The Democratic Republic of the [+243] Cook Islands [+682] Costa Rica [+506] Cote d'Ivoire [+225] Croatia [+385] Cuba [+53] Cyprus [+537] Czech Republic [+420] Denmark [+45] Djibouti [+253] Dominica [+1 767] Dominican Republic [+1 849] Ecuador [+593] Egypt [+20] El Salvador [+503] Equatorial Guinea [+240] Eritrea [+291] Estonia [+372] Ethiopia [+251] Falkland Islands (Malvinas) [+500] Faroe Islands [+298] Fiji [+679] Finland [+358] France [+33] French Guiana [+594] French Polynesia [+689] Gabon [+241] Gambia [+220] Georgia [+995] Germany [+49] Ghana [+233] Gibraltar [+350] Greece [+30] Greenland [+299] Grenada [+1 473] Guadeloupe [+590] Guam [+1 671] Guatemala [+502] Guernsey [+44] Guinea [+224] Guinea-Bissau [+245] Guyana [+595] Haiti [+509] Holy See (Vatican City State) [+379] Honduras [+504] Hong Kong [+852] Hungary [+36] Iceland [+354] India [+91] Indonesia [+62] Iran, Islamic Republic of [+98] Iraq [+964] Ireland [+353] Isle of Man [+44] Israel [+972] Italy [+39] Jamaica [+1 876] Japan [+81] Jersey [+44] Jordan [+962] Kazakhstan [+7 7] Kenya [+254] Kiribati [+686] Korea, Democratic People's Republic of [+850] Korea, Republic of [+82] Kuwait [+965] Kyrgyzstan [+996] Lao People's Democratic Republic [+856] Latvia [+371] Lebanon [+961] Lesotho [+266] Liberia [+231] Libyan Arab Jamahiriya [+218] Liechtenstein [+423] Lithuania [+370] Luxembourg [+352] Macao [+853] Macedonia, The Former Yugoslav Republic of [+389] Madagascar [+261] Malawi [+265] Malaysia [+60] Maldives [+960] Mali [+223] Malta [+356] Marshall Islands [+692] Martinique [+596] Mauritania [+222] Mauritius [+230] Mayotte [+262] Mexico [+52] Micronesia, Federated States of [+691] Moldova, Republic of [+373] Monaco [+377] Mongolia [+976] Montenegro [+382] Montserrat [+1664] Morocco [+212] Mozambique [+258] Myanmar [+95] Namibia [+264] Nauru [+674] Nepal [+977] Netherlands [+31] Netherlands Antilles [+599] New Caledonia [+687] New Zealand [+64] Nicaragua [+505] Niger [+227] Nigeria [+234] Niue [+683] Norfolk Island [+672] Northern Mariana Islands [+1 670] Norway [+47] Oman [+968] Pakistan [+92] Palau [+680] Palestinian Territory, Occupied [+970] Panama [+507] Papua New Guinea [+675] Paraguay [+595] Peru [+51] Philippines [+63] Pitcairn [+872] Poland [+48] Portugal [+351] Puerto Rico [+1 939] Qatar [+974] Reunion [+262] Romania [+40] Russia [+7] Rwanda [+250] Saint Barthlemy [+590] Saint Helena, Ascension and Tristan Da Cunha [+290] Saint Kitts and Nevis [+1 869] Saint Lucia [+1 758] Saint Martin [+590] Saint Pierre and Miquelon [+508] Saint Vincent and the Grenadines [+1 784] Samoa [+685] San Marino [+378] Sao Tome and Principe [+239] Saudi Arabia [+966] Senegal [+221] Serbia [+381] Seychelles [+248] Sierra Leone [+232] Singapore [+65] Slovakia [+421] Slovenia [+386] Solomon Islands [+677] Somalia [+252] South Africa [+27] South Georgia and the South Sandwich Islands [+500] Spain [+34] Sri Lanka [+94] Sudan [+249] Suriname [+597] Svalbard and Jan Mayen [+47] Swaziland [+268] Sweden [+46] Switzerland [+41] Syrian Arab Republic [+963] Taiwan, Province of China [+886] Tajikistan [+992] Tanzania, United Republic of [+255] Thailand [+66] Timor-Leste [+670] Togo [+228] Tokelau [+690] Tonga [+676] Trinidad and Tobago [+1 868] Tunisia [+216] Turkey [+90] Turkmenistan [+993] Turks and Caicos Islands [+1 649] Tuvalu [+688] Uganda [+256] Ukraine [+380] United Arab Emirates [+971] United Kingdom [+44] United States [+1] Uruguay [+598] Uzbekistan [+998] Vanuatu [+678] Venezuela, Bolivarian Republic of [+
- investigating · Sep 22, 2026, 11:10 AM UTC
  
  We are currently facing an IDP issue where customers are not able to perform HITL validations for new jobs. Older pending HITL jobs (e.g., from yesterday) can still be processed without problems. New jobs that don't require HITL are processed and exported as usual. We are investigating the issue and will keep you posted. No data loss is expected at this point.
- resolved · Sep 22, 2026, 11:26 AM UTC
  
  We have identified and mitigated the issue, and processing should be back to normal now. Please accept our sincere apologies for any inconvenience caused by this incident.
Latest: We have identified and mitigated the issue, and processing should be back to normal now. Please accept our sincere apologies for any inconvenience caused by this incident.
E-Mail Security Inbound :: Degraded performance

Resolved 3h 51m

Started Sep 07, 2026, 06:47 AM UTC · Resolved Sep 07, 2026, 10:39 AM UTC

E-Mail Security InboundCertificate Changes — DE 2Certificate Changes — DE 1
Timeline · 7 updates
- investigating · Sep 07, 2026, 06:47 AM UTC
  
  We are currently investigating processing delays with E-Mail Security Inbound in our DE1 & DE2 data centres. We will keep you updated. Back to current status Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by text message Afghanistan [+93] Aland Islands [+358] Albania [+355] Algeria [+213] AmericanSamoa [+1 684] Andorra [+376] Angola [+244] Anguilla [+1 264] Antarctica [+672] Antigua and Barbuda [+1268] Argentina [+54] Armenia [+374] Aruba [+297] Australia [+61] Austria [+43] Azerbaijan [+994] Bahamas [+1 242] Bahrain [+973] Bangladesh [+880] Barbados [+1 246] Belarus [+375] Belgium [+32] Belize [+501] Benin [+229] Bermuda [+1 441] Bhutan [+975] Bolivia, Plurinational State of [+591] Bosnia and Herzegovina [+387] Botswana [+267] Brazil [+55] British Indian Ocean Territory [+246] Brunei Darussalam [+673] Bulgaria [+359] Burkina Faso [+226] Burundi [+257] Cambodia [+855] Cameroon [+237] Canada [+1] Cape Verde [+238] Cayman Islands [+ 345] Central African Republic [+236] Chad [+235] Chile [+56] China [+86] Christmas Island [+61] Cocos (Keeling) Islands [+61] Colombia [+57] Comoros [+269] Congo [+242] Congo, The Democratic Republic of the [+243] Cook Islands [+682] Costa Rica [+506] Cote d'Ivoire [+225] Croatia [+385] Cuba [+53] Cyprus [+537] Czech Republic [+420] Denmark [+45] Djibouti [+253] Dominica [+1 767] Dominican Republic [+1 849] Ecuador [+593] Egypt [+20] El Salvador [+503] Equatorial Guinea [+240] Eritrea [+291] Estonia [+372] Ethiopia [+251] Falkland Islands (Malvinas) [+500] Faroe Islands [+298] Fiji [+679] Finland [+358] France [+33] French Guiana [+594] French Polynesia [+689] Gabon [+241] Gambia [+220] Georgia [+995] Germany [+49] Ghana [+233] Gibraltar [+350] Greece [+30] Greenland [+299] Grenada [+1 473] Guadeloupe [+590] Guam [+1 671] Guatemala [+502] Guernsey [+44] Guinea [+224] Guinea-Bissau [+245] Guyana [+595] Haiti [+509] Holy See (Vatican City State) [+379] Honduras [+504] Hong Kong [+852] Hungary [+36] Iceland [+354] India [+91] Indonesia [+62] Iran, Islamic Republic of [+98] Iraq [+964] Ireland [+353] Isle of Man [+44] Israel [+972] Italy [+39] Jamaica [+1 876] Japan [+81] Jersey [+44] Jordan [+962] Kazakhstan [+7 7] Kenya [+254] Kiribati [+686] Korea, Democratic People's Republic of [+850] Korea, Republic of [+82] Kuwait [+965] Kyrgyzstan [+996] Lao People's Democratic Republic [+856] Latvia [+371] Lebanon [+961] Lesotho [+266] Liberia [+231] Libyan Arab Jamahiriya [+218] Liechtenstein [+423] Lithuania [+370] Luxembourg [+352] Macao [+853] Macedonia, The Former Yugoslav Republic of [+389] Madagascar [+261] Malawi [+265] Malaysia [+60] Maldives [+960] Mali [+223] Malta [+356] Marshall Islands [+692] Martinique [+596] Mauritania [+222] Mauritius [+230] Mayotte [+262] Mexico [+52] Micronesia, Federated States of [+691] Moldova, Republic of [+373] Monaco [+377] Mongolia [+976] Montenegro [+382] Montserrat [+1664] Morocco [+212] Mozambique [+258] Myanmar [+95] Namibia [+264] Nauru [+674] Nepal [+977] Netherlands [+31] Netherlands Antilles [+599] New Caledonia [+687] New Zealand [+64] Nicaragua [+505] Niger [+227] Nigeria [+234] Niue [+683] Norfolk Island [+672] Northern Mariana Islands [+1 670] Norway [+47] Oman [+968] Pakistan [+92] Palau [+680] Palestinian Territory, Occupied [+970] Panama [+507] Papua New Guinea [+675] Paraguay [+595] Peru [+51] Philippines [+63] Pitcairn [+872] Poland [+48] Portugal [+351] Puerto Rico [+1 939] Qatar [+974] Reunion [+262] Romania [+40] Russia [+7] Rwanda [+250] Saint Barthlemy [+590] Saint Helena, Ascension and Tristan Da Cunha [+290] Saint Kitts and Nevis [+1 869] Saint Lucia [+1 758] Saint Martin [+590] Saint Pierre and Miquelon [+508] Saint Vincent and the Grenadines [+1 784] Samoa [+685] San Marino [+378] Sao Tome and Principe [+239] Saudi Arabia [+966] Senegal [+221] Serbia [+381] Seychelles [+248] Sierra Leone [+232] Singapore [+65] Slovakia [+421] Slovenia [+386] Solomon Islands [+677] Somalia [+252] South Africa [+27] South Georgia and the South Sandwich Islands [+500] Spain [+34] Sri Lanka [+94] Sudan [+249] Suriname [+597] Svalbard and Jan Mayen [+47] Swaziland [+268] Sweden [+46] Switzerland [+41] Syrian Arab Republic [+963] Taiwan, Province of China [+886] Tajikistan [+992] Tanzania, United Republic of [+255] Thailand [+66] Timor-Leste [+670] Togo [+228] Tokelau [+690] Tonga [+676] Trinidad and Tobago [+1 868] Tunisia [+216] Turkey [+90] Turkmenistan [+993] Turks and Caicos Islands [+1 649] Tuvalu [+688] Uganda [+256] Ukraine [+380] United Arab Emirates [+971] United Kingdom [+44] United States [+1] Uruguay [+598] Uzbekistan [+998] Vanuatu [+678] Venezuela, Bolivarian Republic of [+58] Viet Nam [+84] Virgin Islands, British [+1 284] Virgin Islands, U.S. [+1 340] Wallis and Futuna [+681] Yemen [+967] Zambia [+260] Zimbabwe [+263] Example: 201-555-1717 By subscribing, you agree to receive SMS status upda
- investigating · Sep 07, 2026, 06:47 AM UTC
  
  We are currently investigating processing delays with E-Mail Security Inbound in our DE1 & DE2 data centres. We will keep you updated.
- identified · Sep 07, 2026, 06:53 AM UTC
  
  We have identified the issue and are working on the resolution.
- identified · Sep 07, 2026, 06:53 AM UTC
  
  We have identified the issue and are working on the resolution.
- monitoring · Sep 07, 2026, 08:30 AM UTC
  
  The service has been restored and all systems are operating normally and all queues have been processed. We will continue to monitor the traffic closely to ensure the functionality of the service.
- monitoring · Sep 07, 2026, 08:30 AM UTC
  
  The service has been restored and all systems are operating normally and all queues have been processed. We will continue to monitor the traffic closely to ensure the functionality of the service.
- resolved · Sep 07, 2026, 10:39 AM UTC
  
  The incident has been resolved.
Latest: The incident has been resolved.

See the full Retarus outage history

3 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Incident record

Since April 2026 · Status.io · 64 components checked every 5 minutes

17incidents recorded

17last 12 months

8last 90 days

3 hourstypical duration, 12 months

The longest incident in the last year, EDI / AS2 and AS4 services for EDI interruption on October 5, 2026, ran for 13 hours. 114 maintenance windows announced in the same period.

Most affected components, last 12 months

Certificate Changes — DE 216
Certificate Changes — DE 111
E-Mail Security Inbound8
Intelligent Document Processing (IDP)7
E-Mail Security Outbound5

Latest incidents

IDP :: Degraded performance October 20, 2026 · 26 minutes · degraded service
We are investigating an issue causing processing delays within our IDP service in the DE2 datacenter. Our team is working to determine the cause and restore…
IDP - processing affected October 9, 2026 · 95 minutes · degraded service
Some customers currently facing issues where newly uploaded IDP jobs are stuck in "processing" state. We accept jobs at any time and they will be…
EDI / AS2 and AS4 services for EDI interruption October 5, 2026 · 13 hours · major outage
We are currently experiencing a service impact affecting EDI services in the DE1 and DE2 data centers, specifically the AS2 and AS4 receiving-service. We are…

Outage history

Past 90 days · 8 incidents View full outage history →

IDP :: Degraded performance Resolved

Started Oct 20, 2026, 09:05 AM UTC · Resolved Oct 20, 2026, 09:32 AM UTC · 26m
IDP - processing affected Resolved

Started Oct 09, 2026, 01:00 PM UTC · Resolved Oct 09, 2026, 02:36 PM UTC · 1h 35m
EDI / AS2 and AS4 services for EDI interruption Resolved

Started Oct 05, 2026, 07:23 PM UTC · Resolved Oct 06, 2026, 08:46 AM UTC · 13h 23m
IDP - HITL processing affected Resolved

Started Sep 22, 2026, 11:10 AM UTC · Resolved Sep 22, 2026, 11:26 AM UTC · 15m
E-Mail Security Inbound :: Degraded performance Resolved

Started Sep 07, 2026, 06:47 AM UTC · Resolved Sep 07, 2026, 10:39 AM UTC · 3h 51m
Multiple Services :: Delayed Delivery to Microsoft 365 Resolved

Started Sep 04, 2026, 09:06 AM UTC · Resolved Sep 04, 2026, 03:15 PM UTC · 6h 9m
E-Mail Security Inbound :: Degraded performance in DE1 Resolved

Started Sep 01, 2026, 08:12 AM UTC · Resolved Sep 01, 2026, 09:35 AM UTC · 1h 22m
Retarus Service Disruption Resolved

Started Aug 27, 2026, 09:53 AM UTC · Resolved Aug 27, 2026, 11:43 AM UTC · 1h 49m