Retarus experienced a major incident on August 27, 2026 affecting EAS Portal and Transactional Email and 1 more component, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2026, 09:53 AM UTC
We are currently experiencing some issues with our Kubernetes infrastructure. Our engineers are investigating the problem. Back to current status Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by text message Afghanistan [+93] Aland Islands [+358] Albania [+355] Algeria [+213] AmericanSamoa [+1 684] Andorra [+376] Angola [+244] Anguilla [+1 264] Antarctica [+672] Antigua and Barbuda [+1268] Argentina [+54] Armenia [+374] Aruba [+297] Australia [+61] Austria [+43] Azerbaijan [+994] Bahamas [+1 242] Bahrain [+973] Bangladesh [+880] Barbados [+1 246] Belarus [+375] Belgium [+32] Belize [+501] Benin [+229] Bermuda [+1 441] Bhutan [+975] Bolivia, Plurinational State of [+591] Bosnia and Herzegovina [+387] Botswana [+267] Brazil [+55] British Indian Ocean Territory [+246] Brunei Darussalam [+673] Bulgaria [+359] Burkina Faso [+226] Burundi [+257] Cambodia [+855] Cameroon [+237] Canada [+1] Cape Verde [+238] Cayman Islands [+ 345] Central African Republic [+236] Chad [+235] Chile [+56] China [+86] Christmas Island [+61] Cocos (Keeling) Islands [+61] Colombia [+57] Comoros [+269] Congo [+242] Congo, The Democratic Republic of the [+243] Cook Islands [+682] Costa Rica [+506] Cote d'Ivoire [+225] Croatia [+385] Cuba [+53] Cyprus [+537] Czech Republic [+420] Denmark [+45] Djibouti [+253] Dominica [+1 767] Dominican Republic [+1 849] Ecuador [+593] Egypt [+20] El Salvador [+503] Equatorial Guinea [+240] Eritrea [+291] Estonia [+372] Ethiopia [+251] Falkland Islands (Malvinas) [+500] Faroe Islands [+298] Fiji [+679] Finland [+358] France [+33] French Guiana [+594] French Polynesia [+689] Gabon [+241] Gambia [+220] Georgia [+995] Germany [+49] Ghana [+233] Gibraltar [+350] Greece [+30] Greenland [+299] Grenada [+1 473] Guadeloupe [+590] Guam [+1 671] Guatemala [+502] Guernsey [+44] Guinea [+224] Guinea-Bissau [+245] Guyana [+595] Haiti [+509] Holy See (Vatican City State) [+379] Honduras [+504] Hong Kong [+852] Hungary [+36] Iceland [+354] India [+91] Indonesia [+62] Iran, Islamic Republic of [+98] Iraq [+964] Ireland [+353] Isle of Man [+44] Israel [+972] Italy [+39] Jamaica [+1 876] Japan [+81] Jersey [+44] Jordan [+962] Kazakhstan [+7 7] Kenya [+254] Kiribati [+686] Korea, Democratic People's Republic of [+850] Korea, Republic of [+82] Kuwait [+965] Kyrgyzstan [+996] Lao People's Democratic Republic [+856] Latvia [+371] Lebanon [+961] Lesotho [+266] Liberia [+231] Libyan Arab Jamahiriya [+218] Liechtenstein [+423] Lithuania [+370] Luxembourg [+352] Macao [+853] Macedonia, The Former Yugoslav Republic of [+389] Madagascar [+261] Malawi [+265] Malaysia [+60] Maldives [+960] Mali [+223] Malta [+356] Marshall Islands [+692] Martinique [+596] Mauritania [+222] Mauritius [+230] Mayotte [+262] Mexico [+52] Micronesia, Federated States of [+691] Moldova, Republic of [+373] Monaco [+377] Mongolia [+976] Montenegro [+382] Montserrat [+1664] Morocco [+212] Mozambique [+258] Myanmar [+95] Namibia [+264] Nauru [+674] Nepal [+977] Netherlands [+31] Netherlands Antilles [+599] New Caledonia [+687] New Zealand [+64] Nicaragua [+505] Niger [+227] Nigeria [+234] Niue [+683] Norfolk Island [+672] Northern Mariana Islands [+1 670] Norway [+47] Oman [+968] Pakistan [+92] Palau [+680] Palestinian Territory, Occupied [+970] Panama [+507] Papua New Guinea [+675] Paraguay [+595] Peru [+51] Philippines [+63] Pitcairn [+872] Poland [+48] Portugal [+351] Puerto Rico [+1 939] Qatar [+974] Reunion [+262] Romania [+40] Russia [+7] Rwanda [+250] Saint Barthlemy [+590] Saint Helena, Ascension and Tristan Da Cunha [+290] Saint Kitts and Nevis [+1 869] Saint Lucia [+1 758] Saint Martin [+590] Saint Pierre and Miquelon [+508] Saint Vincent and the Grenadines [+1 784] Samoa [+685] San Marino [+378] Sao Tome and Principe [+239] Saudi Arabia [+966] Senegal [+221] Serbia [+381] Seychelles [+248] Sierra Leone [+232] Singapore [+65] Slovakia [+421] Slovenia [+386] Solomon Islands [+677] Somalia [+252] South Africa [+27] South Georgia and the South Sandwich Islands [+500] Spain [+34] Sri Lanka [+94] Sudan [+249] Suriname [+597] Svalbard and Jan Mayen [+47] Swaziland [+268] Sweden [+46] Switzerland [+41] Syrian Arab Republic [+963] Taiwan, Province of China [+886] Tajikistan [+992] Tanzania, United Republic of [+255] Thailand [+66] Timor-Leste [+670] Togo [+228] Tokelau [+690] Tonga [+676] Trinidad and Tobago [+1 868] Tunisia [+216] Turkey [+90] Turkmenistan [+993] Turks and Caicos Islands [+1 649] Tuvalu [+688] Uganda [+256] Ukraine [+380] United Arab Emirates [+971] United Kingdom [+44] United States [+1] Uruguay [+598] Uzbekistan [+998] Vanuatu [+678] Venezuela, Bolivarian Republic of [+58] Viet Nam [+84] Virgin Islands, British [+1 284] Virgin Islands, U.S. [+1 340] Wallis and Futuna [+681] Yemen [+967] Zambia [+260] Zimbabwe [+263] Example: 201-555-1717 By subscribing, you agree to receive SMS status updates. SMS alerts
- investigating Aug 27, 2026, 09:53 AM UTC
We are currently experiencing some issues with our Kubernetes infrastructure. Our engineers are investigating the problem.
- investigating Aug 27, 2026, 10:20 AM UTC
We are still investigating. We have failed over RMX Inbound, SMS Outbound. FAX Outbound traffic from the DE2 datacenter to the DE1 datacenter.
- investigating Aug 27, 2026, 10:20 AM UTC
We are still investigating. We have failed over RMX Inbound, SMS Outbound. FAX Outbound traffic from the DE2 datacenter to the DE1 datacenter.
- monitoring Aug 27, 2026, 10:37 AM UTC
We identified the issue and implemented measures to mitigate it. We will fail back the affected services to the DE2 data center and continue to monitor them closely to ensure stable operation.
- monitoring Aug 27, 2026, 10:37 AM UTC
We identified the issue and implemented measures to mitigate it. We will fail back the affected services to the DE2 data center and continue to monitor them closely to ensure stable operation.
- resolved Aug 27, 2026, 11:43 AM UTC
Incident Resolved