E-Mail Security Inbound :: Degraded performance in DE1

Update timeline

1. investigating Sep 01, 2026, 08:12 AM UTC

   We are currently investigating processing delays with service E-Mail Security Inbound in our DE1 data centre. We have completed a failover from DE1 to data centre DE2 as a precautionary measure. We are monitoring service performance in DE2 while investigating the issue in DE1. 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2. investigating Sep 01, 2026, 08:12 AM UTC

   We are currently investigating processing delays with service E-Mail Security Inbound in our DE1 data centre. We have completed a failover from DE1 to data centre DE2 as a precautionary measure. We are monitoring service performance in DE2 while investigating the issue in DE1.

3. investigating Sep 01, 2026, 09:00 AM UTC

   The failover from DE1 to data centre DE2 has been removed, and processing has resumed across both data centres. We are still investigating the issue.

4. investigating Sep 01, 2026, 09:00 AM UTC

   The failover from DE1 to data centre DE2 has been removed, and processing has resumed across both data centres. We are still investigating the issue.

5. monitoring Sep 01, 2026, 09:15 AM UTC

   The service has been restored and all systems are operating normally. We will continue to monitor the traffic closely to ensure the functionality of the service.

6. monitoring Sep 01, 2026, 09:15 AM UTC

   The service has been restored and all systems are operating normally. We will continue to monitor the traffic closely to ensure the functionality of the service.

7. resolved Sep 01, 2026, 09:35 AM UTC

   The incident has been resolved.