Ongoing since 06:55 AM UTC, affecting Broadcasts.
We have identified that the broadcast delays are specifically affecting Facebook Messenger. Broadcasts on other channels are operating normally. Facebook Messenger broadcasts are still being processed and sent, but some messages may experience delays of over an hour due to a backlog in the sending queue. No messages have been lost. Our team is continuing to investigate and work towards resolving the delays. In the meantime, we advise customers not to resend or duplicate affected broadcasts, as this may increase the backlog and cause further delays. We will provide further updates as more information becomes available.
Affected components
Update timeline
- identified Nov 11, 2026, 06:55 AM UTC
We are currently experiencing an issue affecting broadcast, where the messages are delayed. Our team is actively investigating the situation. Some customers may experience delay in sending broadcasts. We will provide further updates as soon as more information becomes available.
- investigating Nov 11, 2026, 07:28 AM UTC
We have identified that the broadcast delays are specifically affecting Facebook Messenger. Broadcasts on other channels are operating normally. Facebook Messenger broadcasts are still being processed and sent, but some messages may experience delays of over an hour due to a backlog in the sending queue. No messages have been lost. Our team is continuing to investigate and work towards resolving the delays. In the meantime, we advise customers not to resend or duplicate affected broadcasts, as this may increase the backlog and cause further delays. We will provide further updates as more information becomes available.
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