Respond.io experienced a minor incident on October 9, 2026 affecting Broadcasts (Broadcasts), lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 09, 2026, 03:15 AM UTC
We are currently experiencing an issue affecting Broadcast scheduling. When attempting to schedule a Broadcast, the application may freeze and become unresponsive. Our team is actively investigating the situation. Some customers may experience disruptions when scheduling Broadcasts. ...
- investigating Oct 09, 2026, 03:50 AM UTC
Our Engineering team has deployed a hotfix to address the issue affecting Broadcast scheduling. We are currently monitoring the application to verify the effectiveness of the fix while continuing to investigate the underlying root cause. We will provide further updates as soon as...
- investigating Oct 09, 2026, 04:15 AM UTC
Our Engineering team has identified the root cause of the issue affecting Broadcast scheduling and successfully deployed a hotfix to the LIVE environment. The issue was caused by a recent update to the Broadcast scheduling date picker, which resulted in the application freezing when...
- resolved Oct 09, 2026, 05:00 AM UTC
The issue affecting Broadcast scheduling has been resolved, and the application is now functioning normally. Customers can proceed with scheduling their Broadcasts. If you continue to experience any issues, please perform a hard refresh of your browser. Thank you for your patience...