Respond.io incident

Title: WhatsApp messages sent from respond.io show no status and disappear from the Inbox

Ongoing since 02:30 PM UTC, affecting Messaging (Messaging).

identified Oct 29, 2026, 02:30 PM UTC

We are currently investigating an issue affecting the WhatsApp channel. Messages sent from respond.io are not displaying a delivery status and are disappearing from the Inbox. We have not yet confirmed whether the affected messages are reaching recipients. Our engineering team is actively...

Started
Oct 29, 2026, 02:30 PM UTC
Resolved
Ongoing
Duration
● 15m
Detected by Pingoru
Oct 29, 2026, 02:30 PM UTC

Affected components

Messaging (Messaging)

Update timeline

  1. identified Oct 29, 2026, 02:30 PM UTC

    We are currently investigating an issue affecting the WhatsApp channel. Messages sent from respond.io are not displaying a delivery status and are disappearing from the Inbox. We have not yet confirmed whether the affected messages are reaching recipients. Our engineering team is actively...

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