Is Respond.io down?

The issue affecting Conversations, Users, Responses and Resolutions reports has been resolved.   Beginning October 16 at 13:12 UTC, a reporting issue caused these reports to show zero or missing results for recent activity. Conversation activity continued to be...

We are currently experiencing an issue affecting Broadcast scheduling. When attempting to schedule a Broadcast, the application may freeze and become unresponsive. Our team is actively investigating the situation. Some customers may experience disruptions when scheduling Broadcasts. ...

Our Engineering team has deployed a hotfix to address the issue affecting Broadcast scheduling. We are currently monitoring the application to verify the effectiveness of the fix while continuing to investigate the underlying root cause. We will provide further updates as soon as...

Our Engineering team has identified the root cause of the issue affecting Broadcast scheduling and successfully deployed a hotfix to the LIVE environment. The issue was caused by a recent update to the Broadcast scheduling date picker, which resulted in the application freezing when...

The issue affecting Broadcast scheduling has been resolved, and the application is now functioning normally. Customers can proceed with scheduling their Broadcasts. If you continue to experience any issues, please perform a hard refresh of your browser. Thank you for your patience...

We are currently experiencing an issue affecting voice calls on Telnyx channels and WhatsApp calling. Some customers may be unable to place or receive calls, or may experience dropped calls or audio issues. This coincides with scheduled maintenance by Telnyx on their voice services across...

We have identified that this issue is now affecting all voice calls on Telnyx channels and WhatsApp calls. You may currently be unable to place or receive calls. We have escalated this to Telnyx as a priority and are working with them to restore calling as quickly as possible. We sincerely...

This issue has been resolved. Voice calls on Telnyx channels and WhatsApp calling have been working normally since 23:07 JST. Between 20:38 and 23:07 JST, calls routed through our Telnyx SIP connection were being rejected at the carrier level (SIP 403), which prevented calls from being...

We are currently investigating multiple reports of issues affecting AI Agents on the platform, including agents becoming unavailable or unresponsive, and published agents not appearing in the assignment list. Our team is actively investigating the situation. Some customers may experience...

Our investigation has expanded in scope. In addition to the AI Agent issues reported earlier (agents becoming unavailable or unresponsive, published agents not appearing in the assignment list), we've identified that new user invitations to the platform are also affected, with invited users...

This issue has been fully resolved. For approximately 2 hours 20 minutes, new sign-ups, team invitations, and AI Agent creation were failing across the platform. A fix was deployed and confirmed working as of 02:54 (MYT) on 18 September. Existing accounts, conversations, and messaging were...

We're aware that some customers received a notification indicating their WhatsApp Business Account (WABA) has been disabled. We're sorry for the confusion this may have caused. In many cases, this notification does not reflect the actual current status of your account and your channel...

What we know: We've confirmed this is affecting a number of accounts, and we're working directly with Meta to determine the cause. If your WhatsApp channel is still sending and receiving messages normally, no action is needed. ...

Meta has confirmed that the WhatsApp Business Account (WABA) disablement notifications observed between 01:30–06:00 MYT Sept 3rd were triggered by an internal platform change on Meta's side and were not the result of enforcement actions against the affected accounts</...