Resolved on November 9, 2026, affecting AI Agents.
On 9 November 2026, between 23:15 and 23:52 MYT (UTC+8), some AI knowledge-source updates were delayed by up to approximately 30 minutes. Existing knowledge remained searchable throughout. Errors and slow responses from a third-party service caused large website knowledge-source refreshes to retry, creating a backlog that delayed other updates. The backlog has cleared automatically, and the immediate disruption has ended. If your website knowledge source shows a Failed status, please retry the sync. A permanent fix to improve how large refreshes and third-party service failures are handled is being prioritized. We apologize for the inconvenience and appreciate your patience.
Affected components
Update timeline
- resolved Nov 09, 2026, 03:15 PM UTC
On 9 November 2026, between 23:15 and 23:52 MYT (UTC+8), some AI knowledge-source updates were delayed by up to approximately 30 minutes. Existing knowledge remained searchable throughout. Errors and slow responses from a third-party service caused large website knowledge-source refreshes to retry, creating a backlog that delayed other updates. The backlog has cleared automatically, and the immediate disruption has ended. If your website knowledge source shows a Failed status, please retry the sync. A permanent fix to improve how large refreshes and third-party service failures are handled is being prioritized. We apologize for the inconvenience and appreciate your patience.
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