Respond.io incident

AI Agent & User invitations - Service Disruption

Respond.io experienced a minor incident on September 17, 2026 affecting Login (Login) and AI Agents (AI Agents), lasting 3h 32m. The incident has been resolved; the full update timeline is below.

Started: Sep 17, 2026, 05:39 PM UTC
Resolved: Sep 17, 2026, 09:11 PM UTC
Duration: 3h 32m
Detected by Pingoru: Sep 17, 2026, 05:39 PM UTC

Affected components

Update timeline

identified Sep 17, 2026, 05:39 PM UTC

We are currently investigating multiple reports of issues affecting AI Agents on the platform, including agents becoming unavailable or unresponsive, and published agents not appearing in the assignment list. Our team is actively investigating the situation. Some customers may experience...
investigating Sep 17, 2026, 07:10 PM UTC

Our investigation has expanded in scope. In addition to the AI Agent issues reported earlier (agents becoming unavailable or unresponsive, published agents not appearing in the assignment list), we've identified that new user invitations to the platform are also affected, with invited users...
resolved Sep 17, 2026, 09:11 PM UTC

This issue has been fully resolved. For approximately 2 hours 20 minutes, new sign-ups, team invitations, and AI Agent creation were failing across the platform. A fix was deployed and confirmed working as of 02:54 (MYT) on 18 September. Existing accounts, conversations, and messaging were...