Respond.io incident

WhatsApp Business Account (WABA) Disabled Notifications

Respond.io experienced a minor incident on September 3, 2026 affecting Messaging (Messaging), lasting 15d 3h. The incident has been resolved; the full update timeline is below.

Started: Sep 03, 2026, 01:30 AM UTC
Resolved: Sep 18, 2026, 05:00 AM UTC
Duration: 15d 3h
Detected by Pingoru: Sep 03, 2026, 01:30 AM UTC

Affected components

Messaging (Messaging)

Update timeline

identified Sep 03, 2026, 01:30 AM UTC

We're aware that some customers received a notification indicating their WhatsApp Business Account (WABA) has been disabled. We're sorry for the confusion this may have caused. In many cases, this notification does not reflect the actual current status of your account and your channel...
investigating Sep 03, 2026, 04:00 AM UTC

What we know: We've confirmed this is affecting a number of accounts, and we're working directly with Meta to determine the cause. If your WhatsApp channel is still sending and receiving messages normally, no action is needed. ...
resolved Sep 18, 2026, 05:00 AM UTC

Meta has confirmed that the WhatsApp Business Account (WABA) disablement notifications observed between 01:30–06:00 MYT Sept 3rd were triggered by an internal platform change on Meta's side and were not the result of enforcement actions against the affected accounts</...