Respond.io incident
Platform: Delays When Navigating Between Modules & Conversations
Respond.io experienced a minor incident on September 2, 2026 affecting Workspace (Workspace), lasting 17h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 02, 2026, 10:54 AM UTC
We're aware of an issue where some users are experiencing delays when navigating within the platform. This includes opening and switching between conversations, and sending messages taking longer than usual. The platform remains accessible and messages are still being sent and...
- investigating Sep 02, 2026, 02:05 PM UTC
Our team is actively investigating to identify the root cause of these delays. Not all users are affected, and the platform remains usable while we work on this. We will provide another update as soon as we have more information.
- investigating Sep 02, 2026, 06:13 PM UTC
We've identified the issue affecting some of our services and our team is actively working on a solution. We've rolled out fixes that have reduced the impact, and we're continuing to work toward a full resolution. We'll share another update as soon as we have more information.
- resolved Sep 03, 2026, 04:00 AM UTC
We are happy to report that the platform slowness issue has been resolved. Our engineering team deployed a hotfix to address the issue, and platform performance has returned to normal. We have been monitoring the platform following the deployment and have confirmed that it remains stable.</...