Rep AI Outage History

Rep AI is up right now

Rep AI had 9 outages in the last 2 years totaling 55h 27m of downtime, averaging 0.4 incidents per month.

There were 9 Rep AI outages since March 24, 2025 totaling 55h 27m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.hellorep.ai

Minor December 20, 2025

Extreme latency in AI responses

Detected by Pingoru
Dec 20, 2025, 07:32 PM UTC
Resolved
Dec 20, 2025, 07:42 PM UTC
Duration
9m
Affected: Rep Chat WidgetConnection with OpenAIGen AI service
Timeline · 4 updates
  1. identified Dec 20, 2025, 07:32 PM UTC

    A fix has been implemented and we are monitoring the situation.

  2. identified Dec 20, 2025, 07:33 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Dec 20, 2025, 07:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 20, 2025, 07:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

We are currently experiencing degraded performance due to AWS outage

Detected by Pingoru
Oct 20, 2025, 04:39 PM UTC
Resolved
Oct 20, 2025, 08:34 PM UTC
Duration
3h 55m
Affected: Rep Admin Console - UIRep Chat WidgetInsightsRep AI - Product FinderAnalytics
Timeline · 4 updates
  1. identified Oct 20, 2025, 04:39 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Oct 20, 2025, 04:40 PM UTC

    We are monitoring AWS status on the situation.

  3. monitoring Oct 20, 2025, 07:56 PM UTC

    AWS has fixed the issue and we are now monitoring.

  4. resolved Oct 20, 2025, 08:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

We are currently experiencing degregated performance due to an AWS outage

Detected by Pingoru
Oct 20, 2025, 12:12 PM UTC
Resolved
Oct 20, 2025, 01:35 PM UTC
Duration
1h 22m
Affected: Rep Admin Console - UIRep Chat WidgetConnection with OpenAIInsightsRep AI - Product FinderGen AI serviceAnalyticsCatalog real-time sync
Timeline · 4 updates
  1. identified Oct 20, 2025, 12:12 PM UTC

    We are monitoring the situation with the AWS status page

  2. monitoring Oct 20, 2025, 01:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 20, 2025, 01:34 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 20, 2025, 01:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 2, 2025

Problems logging in to the Rep Console

Detected by Pingoru
Oct 02, 2025, 06:26 PM UTC
Resolved
Oct 02, 2025, 08:06 PM UTC
Duration
1h 39m
Affected: Rep Admin Console - UI
Timeline · 4 updates
  1. investigating Oct 02, 2025, 06:26 PM UTC

    We are currently investigating this issue.

  2. identified Oct 02, 2025, 07:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 02, 2025, 07:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 02, 2025, 08:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 10, 2025

OpenAI's APIs are experiencing a major outage

Detected by Pingoru
Jun 10, 2025, 11:55 AM UTC
Resolved
Jun 10, 2025, 07:42 PM UTC
Duration
7h 46m
Affected: Rep Chat WidgetConnection with OpenAIRep AI - Product FinderGen AI service
Timeline · 5 updates
  1. investigating Jun 10, 2025, 11:55 AM UTC

    OpenAI APIs are currently experiencing a significant outage. OpenAI's team is working on fixing the problem, and we are monitoring their status.

  2. identified Jun 10, 2025, 03:55 PM UTC

    OpenAI has identified the issue and is actively working on a fix. Further updates will be shared as progress continues.

  3. monitoring Jun 10, 2025, 05:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 10, 2025, 07:41 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jun 10, 2025, 07:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 30, 2025

Errors with connection to OpenAI

Detected by Pingoru
May 30, 2025, 12:48 PM UTC
Resolved
May 30, 2025, 01:37 PM UTC
Duration
49m
Affected: Rep Chat WidgetConnection with OpenAIRep AI - Product Finder
Timeline · 3 updates
  1. identified May 30, 2025, 12:48 PM UTC

    OpenAI's API is returning errors, which is causing the chat response to work intermittently.

  2. monitoring May 30, 2025, 01:25 PM UTC

    The problem has been solved on OpenAI's side, and we are monitoring.

  3. resolved May 30, 2025, 01:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 27, 2025

Lag in chat queries

Detected by Pingoru
May 27, 2025, 09:02 PM UTC
Resolved
May 27, 2025, 09:02 PM UTC
Duration
–
Affected: Rep Chat Widget
Timeline · 1 update
  1. resolved May 27, 2025, 09:02 PM UTC

    We have found issues that have caused instability in the responses and have made the chat freeze during the conversation in certain cases. The issues have been found and fixed.

Read the full incident report →