Rep AI incident

We are currently experiencing degraded performance due to AWS outage

Minor Resolved View vendor source →

Rep AI experienced a minor incident on October 20, 2025 affecting Rep Admin Console - UI and Rep Chat Widget and 1 more component, lasting 3h 55m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 04:39 PM UTC
Resolved
Oct 20, 2025, 08:34 PM UTC
Duration
3h 55m
Detected by Pingoru
Oct 20, 2025, 04:39 PM UTC

Affected components

Rep Admin Console - UIRep Chat WidgetInsightsRep AI - Product FinderAnalytics

Update timeline

  1. identified Oct 20, 2025, 04:39 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Oct 20, 2025, 04:40 PM UTC

    We are monitoring AWS status on the situation.

  3. monitoring Oct 20, 2025, 07:56 PM UTC

    AWS has fixed the issue and we are now monitoring.

  4. resolved Oct 20, 2025, 08:34 PM UTC

    This incident has been resolved.