Rep AI experienced a minor incident on May 23, 2025 affecting Rep Chat Widget and Connection with OpenAI and 1 more component, lasting 1d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 23, 2025, 06:45 PM UTC
We are currently investigating this issue.
- investigating May 23, 2025, 06:45 PM UTC
We are continuing to investigate this issue.
- investigating May 23, 2025, 07:25 PM UTC
We are continuing to investigate this issue.
- investigating May 23, 2025, 07:30 PM UTC
We are experiencing problems with getting responses from OpenAI's embedding service which causes the Product Finder service to respond slow
- investigating May 23, 2025, 10:34 PM UTC
We have found the issue which affects several stores. We are working on a solution.
- identified May 23, 2025, 10:35 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 23, 2025, 10:37 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 24, 2025, 03:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 25, 2025, 10:30 AM UTC
This incident has been resolved.