Rep AI incident

Errors with connection to OpenAI

Minor Resolved View vendor source →

Rep AI experienced a minor incident on May 30, 2025 affecting Rep Chat Widget and Connection with OpenAI and 1 more component, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2025, 12:48 PM UTC
Resolved
May 30, 2025, 01:37 PM UTC
Duration
49m
Detected by Pingoru
May 30, 2025, 12:48 PM UTC

Affected components

Rep Chat WidgetConnection with OpenAIRep AI - Product Finder

Update timeline

  1. identified May 30, 2025, 12:48 PM UTC

    OpenAI's API is returning errors, which is causing the chat response to work intermittently.

  2. monitoring May 30, 2025, 01:25 PM UTC

    The problem has been solved on OpenAI's side, and we are monitoring.

  3. resolved May 30, 2025, 01:37 PM UTC

    This incident has been resolved.