Rep AI incident

We are currently experiencing degregated performance due to an AWS outage

Minor Resolved View vendor source →

Rep AI experienced a minor incident on October 20, 2025 affecting Rep Admin Console - UI and Rep Chat Widget and 1 more component, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 12:12 PM UTC
Resolved
Oct 20, 2025, 01:35 PM UTC
Duration
1h 22m
Detected by Pingoru
Oct 20, 2025, 12:12 PM UTC

Affected components

Rep Admin Console - UIRep Chat WidgetConnection with OpenAIInsightsRep AI - Product FinderGen AI serviceAnalyticsCatalog real-time sync

Update timeline

  1. identified Oct 20, 2025, 12:12 PM UTC

    We are monitoring the situation with the AWS status page

  2. monitoring Oct 20, 2025, 01:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 20, 2025, 01:34 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 20, 2025, 01:35 PM UTC

    This incident has been resolved.