Rep AI incident

Extreme latency in AI responses

Minor Resolved View vendor source →

Rep AI experienced a minor incident on December 20, 2025 affecting Rep Chat Widget and Connection with OpenAI and 1 more component, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Dec 20, 2025, 07:32 PM UTC
Resolved
Dec 20, 2025, 07:42 PM UTC
Duration
9m
Detected by Pingoru
Dec 20, 2025, 07:32 PM UTC

Affected components

Rep Chat WidgetConnection with OpenAIGen AI service

Update timeline

  1. identified Dec 20, 2025, 07:32 PM UTC

    A fix has been implemented and we are monitoring the situation.

  2. identified Dec 20, 2025, 07:33 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Dec 20, 2025, 07:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 20, 2025, 07:42 PM UTC

    This incident has been resolved.