Reducto incident

Degraded performance on ocr_system = legacy

Resolved after 1 hour 30 minutes, affecting Parsing, on June 9, 2026.

monitoring Jun 09, 2026, 10:33 PM UTC

Latency back to normal for legacy ocr service, monitoring

Started
Jun 09, 2026, 10:10 PM UTC
Resolved
Jun 09, 2026, 11:41 PM UTC
Duration
1h 30m
Detected by Pingoru
Jun 09, 2026, 10:10 PM UTC

Affected components

Parsing

Update timeline

  1. investigating Jun 09, 2026, 10:10 PM UTC

    Requests that set ocr_system = legacy in the v3 config, or ocr_system = highres in the v2 config are experiencing increased latency / transient errors

  2. monitoring Jun 09, 2026, 10:33 PM UTC

    Latency back to normal for legacy ocr service, monitoring

  3. resolved Jun 09, 2026, 11:41 PM UTC

    All services functional

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