Reducto experienced a minor incident on September 28, 2026 affecting Parsing, lasting 17h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2026, 03:05 AM UTC
Status: Investigating Parse requests are degraded. Only the /parse endpoint is affected. Extract, Split, and Edit are operating normally. We are investigating. Affected components Parsing (Degraded performance)
- identified Sep 28, 2026, 03:22 AM UTC
Status: Identified Parse latency is degraded because of an issue with our GPU clusters. Our engineers are working on a fix. Only the /parse endpoint is affected. Affected components Parsing (Degraded performance)
- monitoring Sep 28, 2026, 03:35 AM UTC
Status: Monitoring The GPU clusters are recovered, and Parse latency is back to normal. We are monitoring the results. Affected components Parsing (Operational)
- resolved Sep 28, 2026, 08:09 PM UTC
Status: Resolved This incident is resolved. Parse latency has been normal since 8:35 PM PDT on September 27.