Resolved after 1 hour 47 minutes, affecting Parsing and Extraction, on May 19, 2026.
Degraded parse latency due to issues with an infrastructure provider
Affected components
ParsingExtraction
Update timeline
- investigating May 19, 2026, 01:50 PM UTC
We’ve seen an uptick in errors for our /split endpoints and are looking into upstream service errors
- identified May 19, 2026, 01:52 PM UTC
We’ve identified downtime from our upstream cloud provider and are working with their team for prompt mitigations.
- identified May 19, 2026, 02:00 PM UTC
Degraded parse latency due to issues with an infrastructure provider
- resolved May 19, 2026, 03:38 PM UTC
all systems operational
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