Reducto experienced a minor incident on May 19, 2026 affecting Parsing and Extraction, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2026, 01:50 PM UTC
Status: Investigating We’ve seen an uptick in errors for our /split endpoints and are looking into upstream service errors Affected components Extraction (Degraded performance)
- identified May 19, 2026, 01:52 PM UTC
Status: Identified We’ve identified downtime from our upstream cloud provider and are working with their team for prompt mitigations. Affected components Extraction (Degraded performance)
- identified May 19, 2026, 02:00 PM UTC
Status: Identified Degraded parse latency due to issues with an infrastructure provider Affected components Parsing (Degraded performance) Extraction (Operational)
- resolved May 19, 2026, 03:38 PM UTC
Status: Resolved all systems operational Affected components Parsing (Operational) Extraction (Operational)