Redtail Outage History

We are investigating an issue affecting certain Redtail CRM downloads and bulk operations that are processed as background jobs. As a result, some users may experience failures when generating custom exports, reports, labels, and other downloads that exceed the configured job-processing threshold. Workaround Available Until a fix is available, users can avoid the issue by increasing the following setting to the maximum value of "500": Preferences > Miscellaneous > Submit bulk operation to a job if selected contacts exceeds this threshold Operations involving fewer contacts than the configured threshold should process successfully through the browser instead of the background job system. Our team is actively investigating the issue and working toward a resolution. We apologize for the inconvenience and will provide additional updates as more information becomes available. Thank you for your patience.

We are investigating an issue affecting some users that causes a 500 error when launching Imaging from contact records within the CRM. As a result, some users may be unable to access Imaging from contact records. Our teams are actively working to identify the cause and restore functionality as quickly as possible. We apologize for the inconvenience and will provide additional updates as more information becomes available.

We are investigating an issue affecting some users that causes a 500 error when launching Imaging from contact records within the CRM. As a result, some users may be unable to access Imaging through CRM single sign-on. This issue is limited to launching Imaging from CRM contact records, and users can continue to access Imaging directly as a workaround. Our teams are actively working to identify the cause and restore functionality as quickly as possible. We apologize for the inconvenience and will provide additional updates as more information becomes available.

We have identified a recurrence of the issue causing some users with Orion Risk Intelligence enabled to receive an error message when viewing certain account information in Redtail CRM. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible. We will provide additional updates as more information becomes available.

We are currently investigating intermittent issues affecting Redtail CRM that may impact user login and access. Our teams are actively working to identify the cause and restore normal service as quickly as possible. We will provide additional updates as more information becomes available. We appreciate your patience and understanding.

We are currently investigating an issue affecting the integration between Black Diamond and Redtail CRM. As a result, account data from Black Diamond may not be updating as expected, causing account balances and related information in Redtail CRM to appear outdated or incomplete. This issue may affect multiple firms that use the Black Diamond account feed, including Black Diamond and Triad Advisors. Users may experience delayed account updates, which could impact account balances, reporting, and related workflows within Redtail CRM. Our teams are actively working to restore normal processing and validate data synchronization. We will provide additional updates as more information becomes available. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.

We are currently investigating an issue affecting Redtail Hosted Email services that is causing inbound email messages to be deferred. As a result, some incoming emails may be delayed in reaching user mailboxes. We have also identified an issue impacting Single Sign-On (SSO) access to hosted email accounts for some users. As a temporary workaround, affected users may be able to access their hosted email directly by logging in with their email credentials instead of using SSO. Our teams have identified an underlying network connectivity issue and are actively working with the service provider to restore normal operations. We will provide additional updates as more information becomes available.

We are currently investigating an issue affecting multi-factor authentication (MFA) for some users. This may result in delayed verification codes, limited ability to update MFA settings, or difficulty logging in. Our teams are actively investigating and working to restore normal functionality as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience and understanding.

Multi-factor authentication (MFA) for Redtail CRM and emails sent from Redtail CRM (including password reset emails and notifications) are currently experiencing intermittent issues. Some clients may have difficulty accessing their accounts or receiving CRM-generated emails. We are actively working to restore full functionality and apologize for any inconvenience. Thank you for your patience.

We are aware of an issue causing slowness when navigating Redtail CRM, including activities and workflows not loading on the calendar. Our teams are actively investigating and working to identify the root cause. We will provide updates as more information becomes available.

Third‑party vendor, Twilio, is experiencing an issue that is impacting the delivery of two‑factor authentication text codes and affecting login verification for Redtail CRM users. Please use the Voice option at this time. Our team is monitoring the issue.

We are currently investigating an issue affecting some Redtail CRM account data feeds. This may result in delayed or missing account updates for a subset of clients. Our teams are actively working to identify the cause and restore normal processing as quickly as possible.

We are aware that some users are experiencing 500 errors when logging into the CRM. Our team is actively investigating this issue.

We have identified an issue that may prevent users from logging into the Redtail CRM platform and users already connected may encounter slowness or the inability to launch Apps or features. We are investigating the root cause of the issue and sincerely apologize for any disruption to your daily operations.

Redtail platforms are currently experiencing intermittent issues. Some clients may experience slowness or difficulty accessing their accounts. Our team is actively working to restore full connectivity as quickly as possible. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.

We’re currently experiencing issues with our phone support channels due to a disruption with Amazon Web Services (AWS), which is impacting Glia, our third-party provider. During this time, we recommend reaching out to Redtail’s Support Team via live chat or by submitting a ticket through our Helpdesk instead of calling. We’ll provide an update as soon as full functionality is restored. Thank you for your patience and understanding.

Glia services are currently unavailable due to the ongoing AWS outage, and phone connectivity is also affected through our third-party provider, Twilio. As a result, live chat is temporarily unavailable. We recommend submitting a case through the Redtail Support app as the primary method for contacting Redtail service at this time. Thank you for your patience and understanding.

Redtail is beginning to see signs of recovery across our impacted systems following performance issues related to our third-party service provider, Amazon Web Services (AWS). Access to live chat is now restored via our third-party provider, Glia. Phone connectivity is still affected so we recommend live chat or the Redtail Support app for contacting Redtail service at this time. We continue to monitor progress closely and will keep you informed as further updates become available. Thank you for your patience and understanding as AWS and our team work to restore full service. Thank you for your patience and understanding.

Redtail is beginning to see signs of recovery across our impacted systems following performance issues related to our third-party service provider, Amazon Web Services (AWS). Access to live chat (Gila) and phone (Twilio) support have been restored through our third-party providers. We continue to monitor progress closely and will keep you informed as further updates become available. Thank you for your patience and understanding as AWS and our team work to restore full service. Thank you for your patience and understanding.

Our engineers have identified the issue causing errors when sending emails through Redtail-hosted Email. We are working swiftly to restore full service. We appreciate your patience as we work to resolve this.

Some users are experiencing difficulties accessing their Redtail hosted email accounts. Our team is working to resolve the issue as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information.

Redtail is currently experiencing phone and live chat issues due to a disruption with our provider. In the meantime, please contact us at [email protected]. We will provide an update as soon as these systems are back online. Thank you for your patience.

We are currently investigating an issue affecting Redtail CRM. Our team is working to restore functionality as quickly as possible.

We are currently experiencing delays in receiving communications when using Redtail Support to create cases within our support portal. For immediate support, please contact us via chat or call.

We are currently experiencing delays in receiving email communications to Redtail. For immediate support, please contact us via chat or by phone.

We are currently investigating an issue affecting Redtail Email login. Our team is working to restore functionality as quickly as possible.

Our engineers have identified an issue affecting Redtail CRM Email History Filters and are actively investigating. We appreciate your patience as we work to resolve this.

We are currently investigating delays in inbound messages for Redtail Email. Users may experience slower-than-usual delivery times. We’ll provide an update as soon as more information is available.