Redtail incident

Service Disruption: 500 Error When Launching Imaging in CRM

Minor Resolved View vendor source →

Redtail experienced a minor incident on September 2, 2026 affecting Redtail CRM and Redtail Imaging, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 01:27 PM UTC
Resolved
Sep 02, 2026, 03:58 PM UTC
Duration
2h 31m
Detected by Pingoru
Sep 02, 2026, 01:27 PM UTC

Affected components

Redtail CRMRedtail Imaging

Update timeline

  1. investigating Sep 02, 2026, 01:27 PM UTC

    We are investigating an issue affecting some users that causes a 500 error when launching Imaging from contact records within the CRM. As a result, some users may be unable to access Imaging from contact records. Our teams are actively working to identify the cause and restore functionality as quickly as possible. We apologize for the inconvenience and will provide additional updates as more information becomes available.

  2. investigating Sep 02, 2026, 01:29 PM UTC

    We are investigating an issue affecting some users that causes a 500 error when launching Imaging from contact records within the CRM. As a result, some users may be unable to access Imaging through CRM single sign-on. This issue is limited to launching Imaging from CRM contact records, and users can continue to access Imaging directly as a workaround. Our teams are actively working to identify the cause and restore functionality as quickly as possible. We apologize for the inconvenience and will provide additional updates as more information becomes available.

  3. resolved Sep 02, 2026, 03:58 PM UTC

    This incident has been resolved.