RedSky incident
VoIP Positioning Center (VPC) Incident Notice (TT #1092980)
Resolved after 2 hours 54 minutes, affecting VPC Outages, on October 22, 2026.
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 10/22/26 9:36AM Central Time. Restored at: 10/22/16 3:18PM CST. Cause: Fiber Cut. Affected PSAPs: FCCID 765, Indio Police Department, Riverside County, CA; FCCID 863, Palm Springs Police-fire Department, Riverside County, CA.
Affected components
Update timeline
- identified Oct 22, 2026, 11:54 PM UTC
This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 10/22/26 9:36AM Central Time. Estimated time to resolution: Currently unknown. Cause: Fiber Cut. Routing/workaround: During this outage, calls are being delivered to the PSAP’s 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 765, Indio Police Department, Riverside County, CA; FCCID 863, Palm Springs Police-fire Department, Riverside County, CA.
- identified Oct 23, 2026, 01:31 AM UTC
This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 10/22/26 9:36AM Central Time. Estimated time to resolution: Currently unknown. Cause: Fiber Cut. Routing/workaround: During this outage, calls are being delivered to the PSAP’s 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 765, Indio Police Department, Riverside County, CA; FCCID 863, Palm Springs Police-fire Department, Riverside County, CA.
- resolved Oct 23, 2026, 02:49 AM UTC
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 10/22/26 9:36AM Central Time. Restored at: 10/22/16 3:18PM CST. Cause: Fiber Cut. Affected PSAPs: FCCID 765, Indio Police Department, Riverside County, CA; FCCID 863, Palm Springs Police-fire Department, Riverside County, CA.
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