RedSky incident
VoIP Positioning Center (VPC) Incident Notice (TT1092087)
Resolved on October 22, 2026, affecting VPC Outages.
This is an Initial and Final notification. RedSky Technologies is informing you that this incident may have impacted 911 services associated with Sinch. The notice reports the 9-1-1 call delivery issue as resolved. Start time: 10/22/26 07:57 AM CT. Resolved time: 10/22/26 11:00 AM CT. Cause: a failed card. Routing/workaround: Sinch 9-1-1 VoIP Positioning Center (VPC) Incident Notification This is an Initial/Final Incident Notification for Sinch Incident ID TT 1092087Sinch is experiencing an issue impacting 9 1 1 call delivery which began on: 10/22/26 07:57 AM CTThis incident resolved at : 10/22/26 11:00 AM CTThe cause of the outage was : a failed card.During this outage, calls were being delivered to the PSAP’s 10 digit 24 by 7 emergency lineThe issue is affecting 9 1 1 call delivery to the following PSAPs:PSAP: 7547, Brooke County Sheriffs Office, Brooke, WVPSAP: 7573, Mecca 9-1-1, Monongalia, WVPSAP: 7592, Randolph County 911, Randolph, WVPSAP: 7609, Wheeling / Ohio County 9-1-1 Center, Ohio, WVName: Sinch Voice 9-1-1 Emergency Service OperationsPhone: 218-559-4667Email: [email protected]. Affected PSAPs: 7547, Brooke County Sheriffs Office, Brooke, WV; 7573, Mecca 9-1-1, Monongalia, WV; 7592, Randolph County 911, Randolph, WV; 7609, Wheeling / Ohio County 9-1-1 Center, Ohio, WV.
Affected components
Update timeline
- resolved Oct 22, 2026, 05:37 PM UTC
This is an Initial and Final notification. RedSky Technologies is informing you that this incident may have impacted 911 services associated with Sinch. The notice reports the 9-1-1 call delivery issue as resolved. Start time: 10/22/26 07:57 AM CT. Resolved time: 10/22/26 11:00 AM CT. Cause: a failed card. Routing/workaround: Sinch 9-1-1 VoIP Positioning Center (VPC) Incident Notification This is an Initial/Final Incident Notification for Sinch Incident ID TT 1092087Sinch is experiencing an issue impacting 9 1 1 call delivery which began on: 10/22/26 07:57 AM CTThis incident resolved at : 10/22/26 11:00 AM CTThe cause of the outage was : a failed card.During this outage, calls were being delivered to the PSAP’s 10 digit 24 by 7 emergency lineThe issue is affecting 9 1 1 call delivery to the following PSAPs:PSAP: 7547, Brooke County Sheriffs Office, Brooke, WVPSAP: 7573, Mecca 9-1-1, Monongalia, WVPSAP: 7592, Randolph County 911, Randolph, WVPSAP: 7609, Wheeling / Ohio County 9-1-1 Center, Ohio, WVName: Sinch Voice 9-1-1 Emergency Service OperationsPhone: 218-559-4667Email: [email protected]. Affected PSAPs: 7547, Brooke County Sheriffs Office, Brooke, WV; 7573, Mecca 9-1-1, Monongalia, WV; 7592, Randolph County 911, Randolph, WV; 7609, Wheeling / Ohio County 9-1-1 Center, Ohio, WV.
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