VoIP Positioning Center (VPC) Incident Notice (TT #1092756)

Update timeline

1. investigating Oct 22, 2026, 11:13 AM UTC

   This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 10/22/26 03:16 Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the National Emergency Call Relay Center. Affected PSAPs: 794, Long Beach Police Department, Los Angeles, CA; 829, Montclair Police Department, San Bernardino, CA; 847, Newport Beach Police Department, Orange, CA; 849, Lasd - Norwalk Sheriffs Station, Los Angeles, CA; 912, San Bernardino County Sheriff (rialto/valley), San Bernardino, CA; 917, San Bernardino Police Department, San Bernardino, CA.

2. investigating Oct 22, 2026, 01:14 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 10/22/26 03:16 Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the National Emergency Call Relay Center. Affected PSAPs: 683, Csu San Bernardino Police Department, San Bernardino, CA; 780, Lasd - Lakewood Sheriffs Station, Los Angeles, CA; 794, Long Beach Police Department, Los Angeles, CA; 829, Montclair Police Department, San Bernardino, CA; 847, Newport Beach Police Department, Orange, CA; 849, Lasd - Norwalk Sheriffs Station, Los Angeles, CA; 912, San Bernardino County Sheriff (rialto/valley), San Bernardino, CA; 917, San Bernardino Police Department, San Bernardino, CA; 926, Lasd - San Dimas Sheriff, Los Angeles, CA; 958, Santa Maria Police Department, Santa Barbara, CA.

3. identified Oct 22, 2026, 07:35 PM UTC

   This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 10/22/26 03:16 Central Time. Estimated time to resolution: Currently unknown. Cause: Fiber Cut. Routing/workaround: During this outage, calls are being delivered to the PSAP’s 10 digit 24 by 7 emergency line. Affected PSAPs: 683, Csu San Bernardino Police Department, San Bernardino, CA; 780, Lasd - Lakewood Sheriffs Station, Los Angeles, CA; 794, Long Beach Police Department, Los Angeles, CA; 829, Montclair Police Department, San Bernardino, CA; 847, Newport Beach Police Department, Orange, CA; 849, Lasd - Norwalk Sheriffs Station, Los Angeles, CA; 912, San Bernardino County Sheriff (rialto/valley), San Bernardino, CA; 917, San Bernardino Police Department, San Bernardino, CA; 926, Lasd - San Dimas Sheriff, Los Angeles, CA; 958, Santa Maria Police Department, Santa Barbara, CA; 882, Pomona Police Department, Los Angeles, CA; 547, Banning Police Department, Riverside, CA; 551, Beaumont Police Department, Riverside, CA; 752, Hemet Police Department, Riverside, CA; 840, Murrieta Police Department, Riverside, CA.