Ongoing since 01:53 AM UTC, affecting Connectivity and Connectivity (Connectivity — NREN) and 1 more.
The vendor is still investigating the underlying cause of the fault. Their preliminary assessment is that it was a rare event, requiring a specific combination of conditions, and is unlikely to recur. Services have remained stable since they were restored on 25 September. We will post a final update once the vendor’s investigation is complete.
Affected components
Update timeline
- identified Sep 25, 2026, 01:53 AM UTC
We have experienced a service disruption with one of our core router at Mayoral Drive Exchange POP approximately 1:30pm during a routine configuration change. The initial suspect has been identified and the connection has now recovered but we will continue to monitor the situation and perform a thorough investigation of what caused the outage. Apologies for the inconvenience this may have caused.
- monitoring Sep 25, 2026, 04:15 AM UTC
The fault has been logged with the hardware vendor. No further updates expected until next week.
- monitoring Oct 08, 2026, 01:24 AM UTC
Services remain stable. We are still waiting on the router vendor's root cause findings and will update this page once they are available.
- monitoring Oct 11, 2026, 09:04 PM UTC
The vendor is still investigating the underlying cause of the fault. Their preliminary assessment is that it was a rare event, requiring a specific combination of conditions, and is unlikely to recur. Services have remained stable since they were restored on 25 September. We will post a final update once the vendor’s investigation is complete.
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