Quest Outage History

Started Jul 28, 2026, 04:28 PM UTC· resolved Jul 28, 2026, 10:18 PM UTC

1. investigating Jul 28, 2026, 04:28 PM UTC

   We are aware of a potential issue that may impact backups for some Identity Recovery for Microsoft Entra ID customers in all regions. An investigation is currently underway, and we will report back soon.

2. resolved Jul 28, 2026, 10:18 PM UTC

   We have resolved the issue, and we will continue to monitor scheduled backups. We apologies for any inconvenience this may have caused.

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Started Jun 02, 2026, 08:45 PM UTC· resolved Jun 03, 2026, 05:06 AM UTC

1. identified Jun 02, 2026, 08:45 PM UTC

   Our cloud services provider is currently experiencing a service degradation in Exchange Online affecting customers using On Demand Migration Domain Rewrite. As a result, customers will experience significant delays or failures when sending and receiving emails. Queued messages in Domain Rewrite will be delivered once the service from our cloud service provider is accepting incoming messages. M365 Admins can track real-time updates on our cloud service provider's status page: https://admin.cloud.microsoft/?source=applauncher#/servicehealth/:/alerts/EX1331830 We are actively monitoring the situation and will update this notice as soon as new information becomes available.

2. identified Jun 02, 2026, 09:50 PM UTC

   Our cloud service provider is actively resolving the service degradation, and we are already seeing improvements — queued messages in Domain Rewrite are now being processed and accepted by Exchange Online. We are continuing to monitor the situation closely and will update this notice as further information becomes available.

3. monitoring Jun 02, 2026, 09:59 PM UTC

   Our cloud service provider is actively resolving the service degradation, and we are already seeing improvements — queued messages in Domain Rewrite are now being processed and accepted by Exchange Online. We are continuing to monitor the situation closely and will update this notice as further information becomes available.

4. monitoring Jun 02, 2026, 10:00 PM UTC

   Our cloud service provider is actively resolving the service degradation, and we are already seeing improvements — queued messages in Domain Rewrite are now being processed and accepted by Exchange Online. We are continuing to monitor the situation closely and will update this notice as further information becomes available.

5. resolved Jun 03, 2026, 05:06 AM UTC

   Our cloud service provider has resolved the degradation in Exchange Online. Queued messages in Domain Rewrite are being processed and delivered.

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Started May 29, 2026, 06:35 AM UTC· resolved May 29, 2026, 09:47 PM UTC

1. investigating May 29, 2026, 06:35 AM UTC

   Azure has reported an ongoing service disruption affecting the West US 2 region, which is impacting On Demand services. Affected products: On Demand Migration On Demand Recovery Impact summary: 1.) On Demand Migration (all workloads) This outage affects all migration workloads, including Accounts, Email, OneDrive, SharePoint, Teams, and related services. The UI may be unreachable for affected organizations Migration jobs may fail, stall, or encounter unexpected errors 2.) On Demand Recovery (ODR) The UI may be unreachable for affected organizations Backup operations may fail or not complete successfully during the outage Next steps / recommendations: Monitor your migration and backup job history after service restoration Restart any failed or incomplete tasks as needed We are actively monitoring the situation and will provide updates as soon as more information becomes available. We appreciate your patience while Azure works to resolve the issue.

2. identified May 29, 2026, 09:31 AM UTC

   Our cloud services provider is currently experiencing an outage that is affecting our Migration and Recovery services in the US region. As a result, several operations are currently failing. You can follow real-time updates on our cloud service provider’s status page, here: https://azure.status.microsoft/en-us/status We continue to actively monitor the situation as our cloud services provider continues to restore their services, and we will update this notice as soon as new information is available.

3. monitoring May 29, 2026, 03:55 PM UTC

   Our cloud infrastructure provider is actively restoring services, and some services have already returned to operational status. We are continuing to monitor the situation closely and will update this notice as further information becomes available. Once all services have been restored, we will publish a summary of the impact on our services.

4. resolved May 29, 2026, 09:47 PM UTC

   Our cloud service provider has resolved the underlying issue. Below is a summary of how our services were affected during the outage. 1) On Demand Migration Accounts, Email, OneDrive, and Power BI Some migration jobs may have failed or encountered unexpected errors during the outage period. We recommend reviewing your migration job history and restarting any affected tasks as needed. 2) On Demand Migration SharePoint, Desktop Update Agent, and Teams All migration jobs continued to run normally and were not affected by the outage. You may see some transient error messages in the event log, but tasks will continue to completion without interruption. 3) On Demand Migration Active Directory All running and scheduled workflows continued to operate normally and were not impacted by the outage. 4) On Demand Migration Domain Rewrite The Domain Rewrite service remained fully operational throughout the outage. All email processing completed successfully. 5) Identity Recovery for Entra ID Scheduled backups scheduled for 9:00 AM UTC were impacted during the outage. Subsequent scheduled backups starting at 3:00 PM UTC are running as expected.

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Started Apr 15, 2026, 12:27 PM UTC· resolved Apr 15, 2026, 02:30 PM UTC

1. investigating Apr 15, 2026, 12:27 PM UTC

   We are aware of an issue impacting customer access to migration projects in On Demand Migration within the European region. Our team is actively investigating the issue, and we will provide updates on the status as soon as we have more information.

2. resolved Apr 15, 2026, 02:30 PM UTC

   We have resolved the issue, and we will continue to monitor the situation. Following the recent outage, we’d like to provide a summary of how On Demand Migration services were affected: The performance of some migration jobs may have been degraded during the outage, but they will now resume normal operation. However, some migration jobs may have failed during the outage or encountered unexpected errors. We recommend reviewing your migration job history and restarting any affected tasks as needed. We apologies for any inconvenience this may have caused.

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Started Jan 22, 2026, 10:52 PM UTC· resolved Jan 23, 2026, 12:50 PM UTC

1. investigating Jan 22, 2026, 10:52 PM UTC

   Our cloud services provider is currently experiencing an outage affecting multiple M365 workloads, which is also impacting some On Demand Migration customers. As a result, migration tasks may fail, and email delivery for Domain Rewrite projects may be delayed. Further updates from Microsoft can be found within the Service Health Portal under the M365 admin center. We will continue to update this status as soon as we receive additional information.

2. monitoring Jan 23, 2026, 11:15 AM UTC

   Our cloud service provider has resolved the issue. We will continue to monitor the situation and post an update on the impact to our services during the cloud provider outage as a follow-up.

3. resolved Jan 23, 2026, 12:50 PM UTC

   Following the recent outage, we’d like to provide a summary of how On Demand Migration services were affected: 1) On Demand Migration Accounts, Email, OneDrive, SharePoint, Teams, and Power BI Some migration jobs may have failed or encountered unexpected errors during the outage. We recommend reviewing your migration job history and restarting any affected tasks as needed. 2) On Demand Migration Active Directory All running and scheduled workflows continued to operate normally and were not impacted by the outage. 3) On Demand Migration Domain Rewrite Email delivery for Domain Rewrite customers may be delayed during the cloud provider outage, but the service is now operating as usual. Please reach out to our support team if you need assistance reviewing or restarting any jobs.

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Started Dec 19, 2025, 06:55 PM UTC· resolved Dec 19, 2025, 08:00 PM UTC

1. investigating Dec 19, 2025, 06:55 PM UTC

   We are aware of an issue impacting Disaster Recovery for Identity for Active Directory in some regions. An investigation is currently underway and we will report back soon.

2. resolved Dec 19, 2025, 08:00 PM UTC

   Disaster Recovery for Identity for Active Directory incident has been resolved. We apologies for any inconvenience this may have caused.

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Started Dec 16, 2025, 04:18 PM UTC· resolved Dec 22, 2025, 11:00 PM UTC

1. investigating Dec 16, 2025, 04:18 PM UTC

   Our cloud services provider is currently investigating an issue related to retrieving email addresses using the SharePoint Online Client-Side Object Model (CSOM) API that is impacting On Demand Migration for OneDrive migrations in preserving user-related authorship metadata (created by and modified by). As a precaution, we recommend that customers wait before running new migration tasks where such metadata is required to be preserved until the issue has been resolved and a mitigation has been deployed. Once the issue has been resolved, a re-migration of OneDrive content will be required to update user-related metadata for authorship on both files and folders. You can follow real-time updates from with the M365 admin center on the Service Health portal for the issue with the issue ID: SP1196502 and further information from Quest in our knowledge base article here: https://support.quest.com/kb/4381613. As we continue to wait for a mitigation by our cloud services provider, Quest is actively investigating an alternative method to retrieve such user-related metadata to ensure migrations can continue. An ETA for this change by Quest will be provided once identified and confirmed. We apologize for any inconvenience this is causing, and will update this status as soon as we have further information.

2. identified Dec 17, 2025, 11:14 AM UTC

   Our cloud services provider has identified the issue and is currently testing their fix before deployment. However, we are still awaiting information on timelines for deployment from their end. Further updates from Microsoft can be found from within the Service Health Portal under the M365 admin center with the issue ID: SP1196502. We will continue to update this status as soon as we receive additional information.

3. identified Dec 18, 2025, 12:25 AM UTC

   Our cloud services provider has completed the validation and testing of their fix and is now preparing for its deployment. We are still awaiting further information on the timeline for completion. Further updates from Microsoft can be found from within the Service Health Portal under the M365 admin center with the issue ID: SP1196502.

4. identified Dec 19, 2025, 07:11 PM UTC

   Our Cloud Service Provider is still deploying the fix, and we can confirm that the issue has been resolved for some affected tenants. However, they informed us that the rollout is still ongoing across tenants globally and has reached 63% completion. Therefore, service disruptions may still be present for some tenants until the rollout is fully completed. Further updates from Microsoft can be found in the Service Health Portal under the M365 admin center, with issue ID SP1196502. We will continue to update this status as soon as we have further information.

5. resolved Dec 22, 2025, 11:00 PM UTC

   Our Cloud Service Provider is still deploying the fix and has informed us that the rollout has reached 90% completion. We can confirm that the issue has been resolved for our affected tenants. Therefore we will mark this incident as resolved. We recommend that customers monitor the Service Health Portal in the M365 admin center for further updates from Microsoft, referencing issue ID SP1196502.

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Started Nov 18, 2025, 07:41 PM UTC· resolved Nov 25, 2025, 05:16 PM UTC

1. investigating Nov 18, 2025, 07:41 PM UTC

   We are aware of an issue that is impacting backups of Entra ID for some On Demand Recovery customers. An investigation is currently underway, and we will report back soon.

2. investigating Nov 18, 2025, 07:42 PM UTC

   We are continuing to investigate this issue.

3. investigating Nov 19, 2025, 04:53 PM UTC

   We are continuing to investigate this issue and working with our cloud service provider.

4. investigating Nov 20, 2025, 05:28 PM UTC

   We are continuing to investigate this issue and working with our cloud service provider.

5. investigating Nov 21, 2025, 08:33 PM UTC

   We are continuing to investigate and working with cloud service provider. Only some organizations and tenants are impacted by this outage. To mitigate this issue a temporary solution was deployed today to retry a failed backup automatically. Failed backups when run again are, in most cases, successful.

6. monitoring Nov 24, 2025, 09:18 PM UTC

   A resolution to issue impacting backups of Entra ID for some On Demand Recovery customers has been deployed by our cloud service provider. We will be continuing to monitor backups for the next 24 hours to ensure the issue is resolved.

7. resolved Nov 25, 2025, 05:16 PM UTC

   The issue has been resolved by our cloud service provider.

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Started Oct 29, 2025, 09:20 PM UTC· resolved Oct 30, 2025, 12:56 AM UTC

1. identified Oct 29, 2025, 09:20 PM UTC

   Our cloud services provider is currently experiencing an outage that may impact On Demand Migration operations. As a precaution, we recommend that customers wait before running new migration tasks until the issue is fully resolved and services have been restored. You can follow real-time updates on our cloud service provider’s status page: https://azure.status.microsoft/en-us/status We are currently analyzing the impact of migration tasks that occurred during the outage and will post an update as soon as possible. We apologize for any inconvenience this is causing, and will update this status as soon as we have more information.

2. resolved Oct 30, 2025, 12:56 AM UTC

   Our cloud service provider has resolved the issue. Following the recent outage, we’d like to provide a summary of how On Demand Migration services were affected: 1.) On Demand Migration Accounts, Email, OneDrive, SharePoint, Teams, and Power BI Some migration jobs may have failed or encountered unexpected errors during the outage. We recommend reviewing your migration job history and restarting any affected tasks as needed. 2.) On Demand Migration Active Directory All running and scheduled workflows continued to operate normally and were not impacted by the outage. 3.) On Demand Migration Domain Rewrite The Domain Rewrite service remained fully operational throughout the outage, and all email processing completed successfully. We appreciate your patience and encourage you to reach out to our support team if you need assistance reviewing or restarting any jobs.

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Started Oct 29, 2025, 04:24 PM UTC· resolved Oct 30, 2025, 01:07 AM UTC

1. investigating Oct 29, 2025, 04:24 PM UTC

   Our cloud services provider is currently experiencing an outage that prevents customers from accessing their On Demand organizations. We will continue to monitor the situation and update this status as soon as we have more information.

2. investigating Oct 29, 2025, 05:11 PM UTC

   Our cloud services provider is currently experiencing an outage that prevents customers from accessing their On Demand organizations. You can follow real-time updates on our cloud service provider’s status page, here: https://azure.status.microsoft/en-us/status We’re actively monitoring the situation and will update this message as soon as more information becomes available.

3. monitoring Oct 29, 2025, 09:25 PM UTC

   Quest has implemented a temporary workaround that has successfully restored access to the On Demand portal. This resolves the immediate outage affecting portal availability.

4. resolved Oct 30, 2025, 01:07 AM UTC

   Our cloud service provider has resolved the issue.

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Started Sep 24, 2025, 01:46 PM UTC· resolved Sep 25, 2025, 04:31 PM UTC

1. investigating Sep 24, 2025, 01:46 PM UTC

   We are aware of an issue that is impacting backups of Entra ID for some On Demand Recovery customers. An investigation is currently underway and we will report back soon.

2. identified Sep 24, 2025, 09:06 PM UTC

   Update. Our investigation has confirmed that the issue is limited to backups of Entra ID B2C tenants for some On Demand Recovery customers. The Quest team is actively implementing a fix, and we anticipate the issue will be fully resolved within 24 hours.

3. resolved Sep 25, 2025, 04:31 PM UTC

   This incident has been resolved.

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Started Aug 14, 2025, 03:50 PM UTC· resolved Aug 14, 2025, 11:08 PM UTC

1. investigating Aug 14, 2025, 03:50 PM UTC

   We are aware of an issue impacting device migration tasks for all On Demand Migration customers in all regions. As a result, device migration jobs may hang and agent logs will show the following error message: An error occurred attempting to update the job status to the server. One or more errors occurred. Exception of type 'BinaryTree.ADM.Agent.DeviceProxyException' was thrown. Our team is currently investigating the issue, and we apologize for any inconvenience this may cause. We will provide an update on the issue as soon as we have more information.

2. identified Aug 14, 2025, 05:42 PM UTC

   We have identified the root cause of the partial outage, and we are actively working on a resolution. Based on our investigation, only customers are impacted using a custom cutover migration action that requires a credential profile. This issue does not affect customers using the default system cutover action. We understand the impact this may have on your operations and appreciate your patience. We will continue to provide updates as new information becomes available.

3. identified Aug 14, 2025, 07:04 PM UTC

   We are actively working to resolve the service degradation, and we currently estimate that we will deploy a hotfix within the next 4-6 hours.

4. resolved Aug 14, 2025, 11:08 PM UTC

   We have deployed a fix to resolve the service degradation. Customers need to cancel any impacted device migration jobs and resubmit them.

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Started Jul 25, 2025, 08:41 PM UTC· resolved Jul 26, 2025, 01:17 AM UTC

1. investigating Jul 25, 2025, 08:41 PM UTC

   We are aware of an issue impacting mail migration tasks for all On Demand Migration customers in the US region. As a result, both new and existing mail migration tasks will progress slowly. Our team is currently investigating the issue, and we apologize for any inconvenience this may cause. We will provide an update on the issue as soon as we have more information.

2. identified Jul 25, 2025, 09:16 PM UTC

   We have identified the root cause of the service degradation, and we are actively working on a resolution. Based on our current progress, we estimate that the performance of mail migration tasks will return to normal within the next 4 to 5 hours. We understand the impact this may have on your operations and appreciate your patience. We will continue to provide updates as new information becomes available.

3. identified Jul 25, 2025, 11:00 PM UTC

   We are actively working to resolve the service degradation, and we estimate that the performance of mail migration tasks will return to normal within the next 2 to 3 hours.

4. resolved Jul 26, 2025, 01:17 AM UTC

   We can confirm that the issue has been resolved and the performance of migration tasks has been restored.

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