Quest incident

Production Incident - Identity Recovery for Microsoft Entra ID Backups Affected

Major Resolved View vendor source →

Quest experienced a major incident on July 28, 2026 affecting US Region and Australia Region and 1 more component, lasting 5h 50m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2026, 04:28 PM UTC
Resolved
Jul 28, 2026, 10:18 PM UTC
Duration
5h 50m
Detected by Pingoru
Jul 28, 2026, 04:28 PM UTC

Affected components

US RegionAustralia RegionCanada RegionEU RegionUK Region

Update timeline

  1. investigating Jul 28, 2026, 04:28 PM UTC

    We are aware of a potential issue that may impact backups for some Identity Recovery for Microsoft Entra ID customers in all regions. An investigation is currently underway, and we will report back soon.

  2. resolved Jul 28, 2026, 10:18 PM UTC

    We have resolved the issue, and we will continue to monitor scheduled backups. We apologies for any inconvenience this may have caused.