Quest experienced a minor incident on January 22, 2026 affecting US Region and US Region and 1 more component, lasting 13h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 22, 2026, 10:52 PM UTC
Our cloud services provider is currently experiencing an outage affecting multiple M365 workloads, which is also impacting some On Demand Migration customers. As a result, migration tasks may fail, and email delivery for Domain Rewrite projects may be delayed. Further updates from Microsoft can be found within the Service Health Portal under the M365 admin center. We will continue to update this status as soon as we receive additional information.
- monitoring Jan 23, 2026, 11:15 AM UTC
Our cloud service provider has resolved the issue. We will continue to monitor the situation and post an update on the impact to our services during the cloud provider outage as a follow-up.
- resolved Jan 23, 2026, 12:50 PM UTC
Following the recent outage, we’d like to provide a summary of how On Demand Migration services were affected: 1) On Demand Migration Accounts, Email, OneDrive, SharePoint, Teams, and Power BI Some migration jobs may have failed or encountered unexpected errors during the outage. We recommend reviewing your migration job history and restarting any affected tasks as needed. 2) On Demand Migration Active Directory All running and scheduled workflows continued to operate normally and were not impacted by the outage. 3) On Demand Migration Domain Rewrite Email delivery for Domain Rewrite customers may be delayed during the cloud provider outage, but the service is now operating as usual. Please reach out to our support team if you need assistance reviewing or restarting any jobs.