Quest experienced a critical incident on October 29, 2025 affecting US Region and Australia Region and 1 more component, lasting 8h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 04:24 PM UTC
Our cloud services provider is currently experiencing an outage that prevents customers from accessing their On Demand organizations. We will continue to monitor the situation and update this status as soon as we have more information.
- investigating Oct 29, 2025, 05:11 PM UTC
Our cloud services provider is currently experiencing an outage that prevents customers from accessing their On Demand organizations. You can follow real-time updates on our cloud service provider’s status page, here: https://azure.status.microsoft/en-us/status We’re actively monitoring the situation and will update this message as soon as more information becomes available.
- monitoring Oct 29, 2025, 09:25 PM UTC
Quest has implemented a temporary workaround that has successfully restored access to the On Demand portal. This resolves the immediate outage affecting portal availability.
- resolved Oct 30, 2025, 01:07 AM UTC
Our cloud service provider has resolved the issue.