Quest experienced a minor incident on November 18, 2025, lasting 6d 21h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 18, 2025, 07:41 PM UTC
We are aware of an issue that is impacting backups of Entra ID for some On Demand Recovery customers. An investigation is currently underway, and we will report back soon.
- investigating Nov 18, 2025, 07:42 PM UTC
We are continuing to investigate this issue.
- investigating Nov 19, 2025, 04:53 PM UTC
We are continuing to investigate this issue and working with our cloud service provider.
- investigating Nov 20, 2025, 05:28 PM UTC
We are continuing to investigate this issue and working with our cloud service provider.
- investigating Nov 21, 2025, 08:33 PM UTC
We are continuing to investigate and working with cloud service provider. Only some organizations and tenants are impacted by this outage. To mitigate this issue a temporary solution was deployed today to retry a failed backup automatically. Failed backups when run again are, in most cases, successful.
- monitoring Nov 24, 2025, 09:18 PM UTC
A resolution to issue impacting backups of Entra ID for some On Demand Recovery customers has been deployed by our cloud service provider. We will be continuing to monitor backups for the next 24 hours to ensure the issue is resolved.
- resolved Nov 25, 2025, 05:16 PM UTC
The issue has been resolved by our cloud service provider.