Qualys incident

EU Platform 1: High Lag on Data Sync Service [IM-12841]

Minor Resolved View vendor source →

Qualys experienced a minor incident on September 1, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 02:13 PM UTC
Resolved
Sep 02, 2026, 04:44 PM UTC
Duration
1d 2h
Detected by Pingoru
Sep 01, 2026, 02:13 PM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Vulnerability Management (VM)Unified Dashboard (UD)

Update timeline

  1. investigating Sep 01, 2026, 02:13 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys EU Platform 1. Some users may notice that VM and PC data are taking longer than expected to appear in AV, the AI New VM Dashboard, and the Cloud Agent UI.

  2. identified Sep 01, 2026, 04:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 01, 2026, 10:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 02, 2026, 04:44 PM UTC

    This incident has been resolved.