Qualys incident

IN Platform1: CSAM asset information is not loading (IM-12838)

Minor Resolved View vendor source →

Qualys experienced a minor incident on August 27, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), lasting 5h 34m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2026, 09:19 PM UTC
Resolved
Aug 28, 2026, 02:54 AM UTC
Duration
5h 34m
Detected by Pingoru
Aug 27, 2026, 09:19 PM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)

Update timeline

  1. investigating Aug 27, 2026, 09:19 PM UTC

    The Qualys Cloud Platform Operations team is currently investigating an issue where asset information is not loading. We will provide further updates as they become available.

  2. monitoring Aug 27, 2026, 11:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 28, 2026, 02:54 AM UTC

    This incident has been resolved.