Qualys incident
US Platform 1: Delay in Data Reflection in UI (IM-12844)
Qualys experienced a minor incident on September 4, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 3d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2026, 03:41 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 1 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI, CSAM/GAV and Unified Dashboard, Customers may also see a drop in agent count. Further updates will be shared as they become available. The ticket reference for this incident is IM-12844
- identified Sep 04, 2026, 09:24 PM UTC
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
- monitoring Sep 07, 2026, 09:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 08, 2026, 05:36 AM UTC
This incident has been resolved.