Qualys incident

US Platform 3: Delay in Data Reflection in UI (IM-12837)

Minor Resolved View vendor source →

Qualys experienced a minor incident on August 26, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 1d 9h. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2026, 06:05 PM UTC
Resolved
Aug 28, 2026, 03:40 AM UTC
Duration
1d 9h
Detected by Pingoru
Aug 26, 2026, 06:05 PM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Vulnerability Management (VM)Unified Dashboard (UD)

Update timeline

  1. investigating Aug 26, 2026, 06:05 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12837

  2. monitoring Aug 26, 2026, 11:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 28, 2026, 03:40 AM UTC

    This incident has been resolved.