Qualys incident

IN Platform 1: Login Redirection Issue (IM-12843)

Minor Resolved View vendor source →

Qualys experienced a minor incident on September 3, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 6h 7m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 04:07 PM UTC
Resolved
Sep 03, 2026, 10:14 PM UTC
Duration
6h 7m
Detected by Pingoru
Sep 03, 2026, 04:07 PM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)CertView (CERT)Container Security (CS)Continuous Monitoring (CM)File Integrity Monitoring (FIM)Malware Detection (MD)Out-of-Band Configuration Assessment (OCA)Qualys Gateway Service (QGS)

Update timeline

  1. investigating Sep 03, 2026, 04:07 PM UTC

    Qualys Cloud Operations is currently investigating an issue causing users to be redirected to login on IN Platform 1, this is observed in the UI and API for the following modules selected. Scans are not impacted at this time. Further updates will be shared as they become available. The ticket reference for this incident is IM-12843. Workaround: Successful login can be accessed by navigating to: https://qualysguard.qg1.apps.qualys.in/fo/tools/module_landing.php?module=prod_scans

  2. identified Sep 03, 2026, 05:27 PM UTC

    The issue has been identified and a fix is being implemented. Additional modules were found to be impacted and added as a result (PM, UD).

  3. identified Sep 03, 2026, 05:27 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 03, 2026, 08:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 03, 2026, 10:14 PM UTC

    This incident has been resolved.