Qualys incident
US Platform 4: Delay in data processing to the UI for Portal modules [IM-12885]
Qualys experienced a minor incident on September 29, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 1d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 29, 2026, 04:39 AM UTC
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 4 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available. Ticket Reference for this incident: IM-12885.
- investigating Sep 29, 2026, 08:06 PM UTC
We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.
- identified Sep 30, 2026, 04:57 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 30, 2026, 09:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 01, 2026, 01:36 AM UTC
This incident has been resolved.