Qualys incident

AE Platform 1: Qualys UI Login issue with MFA enabled user [IM-12869]

Minor Resolved View vendor source →

Qualys experienced a minor incident on September 16, 2026 affecting Vulnerability Management (VM) and Vulnerability Management (VM), lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2026, 07:39 AM UTC
Resolved
Sep 16, 2026, 07:55 AM UTC
Duration
16m
Detected by Pingoru
Sep 16, 2026, 07:39 AM UTC

Affected components

Vulnerability Management (VM)Vulnerability Management (VM)

Update timeline

  1. investigating Sep 16, 2026, 07:39 AM UTC

    Incident Notification Qualys Cloud Platform Operations is actively investigating an issue causing login failures for users with MFA enabled. Impact: Users with MFA enabled may be unable to log in to the Qualys platform. Further updates will be provided as more information becomes available. Incident Reference: IM-12869Incident Notification Qualys Cloud Platform Operations is actively investigating an issue causing login failures for users with MFA enabled. Impact: Users with MFA enabled may be unable to log in to the Qualys AE platform. Further updates will be provided as more information becomes available. Incident Reference: IM-12869

  2. investigating Sep 16, 2026, 07:45 AM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 16, 2026, 07:55 AM UTC

    This incident has been resolved.