Qualys incident

US Platform 3: Delay in data processing to the UI and via API (IM-12872)

Minor Ongoing View vendor source →

Qualys is currently experiencing a minor incident affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, which began 13h ago. The vendor's full update timeline is below.

Started
Sep 16, 2026, 08:24 PM UTC
Resolved
Ongoing
Duration
● 13h 19m
Detected by Pingoru
Sep 16, 2026, 08:24 PM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Unified Dashboard (UD)

Update timeline

  1. investigating Sep 16, 2026, 08:24 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing a delay in processing the data to the UI. Users will notice that information takes longer than expected to become available in UI and via API for AssetView, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12872.

  2. identified Sep 16, 2026, 11:39 PM UTC

    The issue has been identified and a fix is being implemented.